Job Description

Job Title: Customer Support Representative Location: Kuala Lumpur, Malaysia Company: Savor Of Life About Us: Savor Of Life is a leading plant-based food delivery service in Kuala Lumpur, Malaysia. We are dedicated to providing delicious, sustainable, and healthy plant-based meals to our customers, promoting a more eco-conscious and healthier lifestyle. : Position Overview: As a Customer Support Representative at Savor Of Life , you will play a vital role in ensuring our customers have a seamless and delightful experience. You will be the face of our company, assisting customers with their inquiries, resolving issues, and providing information about our plant-based food offerings. Key Responsibilities: Customer Engagement: Respond promptly and professionally to customer inquiries via email, phone, and chat, providing accurate information and solutions to their concerns. Order Management: Assist customers with order placement, modifications, and cancellations, ensuring a smooth ordering process. Product Knowledge: Maintain up-to-date knowledge of our plant-based menu items, ingredients, preparation methods, and nutritional information to assist customers effectively. Issue Resolution: Investigate and resolve customer complaints or issues, escalating complex problems to the appropriate department when necessary. Feedback Collection: Actively collect and document customer feedback and suggestions to help improve our services and products. Billing and Payments: Assist customers with billing inquiries, payment processing, and refunds, following company policies and procedures. Promotions and Marketing: Inform customers about ongoing promotions, discounts, and special offers to enhance customer retention. Qualifications: Excellent communication skills in both English, Malay and Mandarin. Customer-centric mindset with a passion for delivering exceptional service. Strong problem-solving skills and the ability to remain calm under pressure. Basic computer skills and proficiency in using customer support software. Previous experience in customer service or a related field is a plus. Benefits: Competitive salary and performance-based bonuses. Opportunities for growth and career development. A supportive and inclusive work environment. Discounts on our plant-based food offerings. If you are passionate about plant-based living, customer-focused, and excited about contributing to a sustainable future, we invite you to join our team as a Customer Support Representative at Savor Of Life. Apply today to be a part of our mission to make plant-based eating accessible and enjoyable for everyone in Kuala Lumpur!

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