Customer Technical Support Representative
Job Description
Customer Technical Support Representative:
Provide first-level technical support via email, chat, or phone.
Diagnose and troubleshoot software/hardware/network issues.
Escalate complex issues to relevant departments when necessary.
Maintain accurate records of customer interactions and solutions.
Follow up with customers to ensure their issues are fully resolved.
Assist with product testing and feedback collection.
Online Content Creation:
Develop and publish user guides, FAQs, knowledge base articles, and step-by-step tutorials.
Create instructional videos, infographics, and visual content to explain product features.
Update online help center content based on user feedback and product updates.
Collaborate with marketing or product teams to ensure consistency and accuracy of information.
Monitor common customer issues to proactively address them through content.
Job Type: Permanent
Benefits:
Opportunities for promotion
Professional development
Schedule:
Monday to Friday
Supplemental Pay:
Yearly bonus
Education:
Diploma/Advanced Diploma (Preferred)
Experience:
Customer service: 2 years (Preferred)
Language:
Mandarin (Preferred)
English (Preferred)
Work Location: In person
Job Types: Full-time, Permanent
Pay: RM1,800.00 - RM3,000.00 per month
Benefits:
Opportunities for promotion
Professional development
Work Location: In person
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Job Detail
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Job IdJD1286846
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBukit Mertajam, M07, MY, Malaysia
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EducationNot mentioned