Job Description

Selangor, Malaysia

Job Family Group: Contracting and Procurement

Worker Type: Regular

Posting Start Date: November 28, 2023

Business unit: Human Resources

Experience Level: Early Careers

:

Where you fit

The Contingent Workforce Analyst is responsible to provide dedicated E2E commercial, professional consultancy and administrative activities relating to contingent workforce management. Handles day to day operations, manage queries, IQN workflows, commercial rate negotiation and reporting to deliver top-quartile contingent workforce management.

What\'s the role?

A sustainable solution to contractor management \xe2\x80\x93 end to end contractor management supported by a global Contingent Workforce Operations to:

• Liberate business frontline and shorten cycle time with CWO handling end to end contractor management activities (source, select, hire, extension, on board/off board contingent workforce)

• Improve commercial acumen through rates assessment against Shell standard rate card, channeling and step out escalation

• Create data transparency and the ability to quickly identify savings opportunities through Management Information reports

• Drive consistency in selecting and managing contractors.

This role covers the Shell Upstream and Integrated Gas business across 7 countries supporting Australia, Malaysia, Middle East, Nigeria, UK and Norway consisting of 12 different legal entities

What do we need from you?

• Self-starter with ability to work independently and show initiative in Shell\xe2\x80\x99s learning processes to demonstrate learning curve and curiosity (70:20:10 model)

• Needs to have very strong verbal and written communication skills and be able to communicate to a wide group of stakeholders globally at all levels of the business

• Able to speak up to provide the right advice, challenge ideas and legacy processes as well as offer creative solutions for the business in their contingent workforce management needs

• Strong analytical skills to resolve process/system issues and general enquiries relating to CWO processes and/or IQN functionality

• Deliver operational excellence (customer service focus) and continuous improvement (ability to assess and diagnose problems and to propose solutions that are simple and effective)

• Awareness of the market and contingent worker contracts and strategies within the C&P framework

• Awareness of Contracting and Procurement processes, from Category Management to RtP [Basic recruitment of contingent workforce]

• Good interpersonal and stakeholder management skills; able to foster close working relationships with stakeholders and create trust and advocacy in our E2E processes

• Be results oriented; ability to demonstrate good case management through Salesforce and accountability towards tasks to ensure cycle time, quality and outcome of each case is aligned with targets

• Well organized and able to manage competing priorities \xe2\x80\x93 has proven track record of good attendance and team work with the ability to manage personal and work-related matters professionally.

• Able to communicate with team and TL openly, to address concerns and share best practices for shared success

Company Description

Shell Business Operations (SBO) is a chain of operational centers that form an integral part of Royal Dutch Shell. We influence business development for Shell globally, enabling the work of 93,000 employees in over 70 countries across the world.

SBO Kuala Lumpur is home to 11 different functions that support Shell within the Southeast Asia, Oceania, and Middle East region. Housing more than 2000 employees, SBO Kuala Lumpur is focused on driving excellent corporate performance that enable Shell to operate in a global competitive and ever-changing business environment.

Shell Business Operations (SBO) Kuala Lumpur is focused on driving excellent corporate performance in Contracting and Procurement, Creative Solutions, Customer Operations, Finance Operations, Human Resource, Information Technology, Legal Operations, Retail Centre of Excellence, Supply Chain, Technical Asset Operation and Upstream Transformation. We enable Shell to operate in a global-competitive and ever-changing business environment.

An Innovative Place to Work

There\xe2\x80\x99s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.

Join us and you\xe2\x80\x99ll add your talent and imagination to a business with the power to shape the future \xe2\x80\x93 whether by investing in renewables, exploring new ways to store energy, or developing technology that helps the world to use energy more efficiently.

An Inclusive & Progressive Place to Work

To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we\xe2\x80\x99re nurturing an inclusive environment \xe2\x80\x93 one where you can express your ideas, extend your skills, and reach your potential.

• We\xe2\x80\x99re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we\xe2\x80\x99ll take it from there.
• We\xe2\x80\x99re closing the gender gap \xe2\x80\x93 whether that\xe2\x80\x99s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
• We\xe2\x80\x99re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
• We offer several flexible working arrangements subject to business requirements for our employees to help support work-life balance.

A Rewarding Place to Work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice. Our CARE benefits are mindfully curated to promote Eco Living, overall Wellbeing, Personal Growth and Caring for our loved ones.

We\xe2\x80\x99re huge advocates for career development. We\xe2\x80\x99ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.

-

Role is shift based - Morning 9am - 6pm, Mid-shift, 1pm - 10pm on a monthly rotation, and your verbal/written communication may be assessed during the interview process

Additional Information Special Challenges:

• Able to demonstrate a cross breed skillset encompassing at least two of the following areas: HR, Recruitment, Purchasing, Customer Care, Key Account Management, Finance or Accounting

• Able to work with limited supervision displaying a self-drive, \xe2\x80\x9ccan-do\xe2\x80\x9d attitude and passion for success whilst adhering to Shell\xe2\x80\x99s Code of Conduct and SGBP and encourage positive mindset within the team

• Ability to be assertive in seeking information from various sources and drive improvement

• Ability to work in virtual teams (Implementation team) and the need to flex own schedules or work timing independently

Currently the team works from home due to the pandemic and will return to office once RTO is announced by CPRC

DISCLAIMER: Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

Shell