to be the first point of contact for our customers. This role combines customer service with data tagging and chatbot support, ensuring users receive accurate, efficient, and high-quality responses. If you are detail-oriented, analytical, and eager to learn, we welcome your application.
Key Responsibilities
Data Tagging & Annotation
Perform daily data tagging and annotation to improve chatbot accuracy.
Ensure all data is tagged correctly based on provided guidelines and rules.
Analysis & Problem Identification
Analyze user interactions to identify key inquiries and common issues.
Detect patterns and suggest areas for chatbot improvement.
Rule Adherence & Quality Assurance
Follow established rules and align responses with correct solutions.
Help ensure the chatbot resolves customer queries effectively without human intervention when possible.
Feedback & Continuous Improvement
Provide feedback on platform performance.
Work closely with the development team to test improvements and new features.
Requirements
Education
Diploma or above in any field.
SPM graduates are welcome to apply.
Experience
Minimum 6 months of call centre or customer service experience is preferred.
Candidates without experience but with strong willingness to learn are encouraged to apply.
Skills & Competencies
Excellent verbal and written communication in
English and Malay
(Chinese is an added advantage).
Strong problem-solving and analytical skills.
Able to remain calm and professional under pressure.
Detail-oriented with a commitment to accuracy and continuous learning.
Job Types: Full-time, Permanent, Fresh graduate
Pay: RM2,400.00 - RM2,900.00 per month
Benefits:
Dental insurance
Health insurance
Maternity leave
Opportunities for promotion
Professional development
Vision insurance
Work Location: In person
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