Identify and handle customer inquiries completely, accurately and resolve customer complaints and problems to the satisfaction of the customer.
Execute customer service and sales skills where appropriate to optimize the opportunity of each customer contact.
Execute customer service and sales skills where appropriate to optimize the opportunity of each customer contact.
Schedule, assign or act on any required customer follow-up in accordance with call center guidelines.
Maximize opportunities to up-sell or cross-sell company products and services in accordance with guidelines given.
Initiate or propose work process improvements and participate in any service initiatives for increased effectiveness and productivity.
Maintain confidentiality and integrity on the organization\'s customers data.
IndustryTelecommunicationSpecializationAdministrative Support / Secretarial Customer ServiceLocationKuala Lumpur, SelangorEmployment TypeContract / TempSalaryMYR 1, 501- MYR 2, 500 / mthTo apply online please click the \'Apply\' button below. For email a detailed resume in Word format to Siti Nurarianie.For further discussion about this role, please find contact details of Siti Nurarianie as below: Email: arianie@recruitexpress.com.my Tel: *All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.