Job Description

RESPONSIBILITIES * Manage and improve debit card product and remittance services through innovative CVP and great client experiences * Build and lead the payment product deliverables in the fast evolving payment landscape * Launch and imp RESPONSIBILITIES Manage and improve debit card product and remittance services through innovative CVP and great client experiences Build and lead the payment product deliverables in the fast evolving payment landscape Launch and implement portfolio programs on payment usage and activation Strategy Define, manage, and execute payment strategies: Business Collaborate with technical , project team to define client journey and specific Country requirements Work closely with marketing, digital channel and sales teams to execute effective go-to market plan Review and improve operational processes to support the product and service journeys Payments & Usage: Leverage on payments capabilities to improve activation, CASA stickiness and relationship deepening Processes Be a champion for change - drive simplification in processes to deliver better client experience and cost efficiencies. Review and improve operational processes to support the product and service journeys Risk Management & Governance Identify, mitigate, monitor and resolve risk issues. Review product operations, client experience, client complains to ensure operational issues are resolved. Work closely with regulators, in-Country PMOs and Compliance to ensure the retail payment agenda and requirements are met. Ensure adherence to bank\'s values legal & compliance is top of mind during strategy and implementation. Ensure reporting requirements are met and reported in timely manner Regulatory & Business Conduct Display exemplary conduct and live by the Group\'s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders Retail Product Teams Client Segments (Affluent, Personal & BBME and also Saadiq) Client Acquisition Teams Legal & Compliance Marketing & Branding Digital Banking Operations & Business Operational Risk Finance Retail Analytics ROLE SPECIFIC TECHNICAL SKILLS AND COMPETENCIES AND PROFICIENCY LEVELS Banking Products & Digital Payments Client Journey Product Development Strategy / Product Management Addressing Customer Needs Regulatory Environment - Financial Services About Standard Chartered We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us. Our purpose, to , together with our brand promise, to be are achieved by how we each live our . When you work with us, you\'ll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum Flexible working options based around home and office locations, with flexible working patterns Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website

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