Job Description

The

Delivery Performance Manager

is responsible for leading the Delivery Performance team and overseeing operations delivery across multiple technology domains.

The role focuses on monitoring and improving delivery performance, establishing KPIs, ensuring balanced capacity planning, and driving continuous improvement in processes, people, and technology.

This position requires strong leadership, stakeholder engagement, and the ability to manage demand, supply, and performance standards in a fast-paced technology environment.

Key Responsibilities

Lead the Delivery Performance team and drive delivery excellence. Define, implement, and manage delivery KPIs. Track, report, and improve performance across all domains. Collaborate with delivery heads and domain leads on strategy and operations. Ensure delivery quality and present KPI updates to management. Monitor project demand, resource allocation, and overall capacity. Identify root causes of issues and drive continuous improvement. Standardize performance tracking and reporting processes. Provide guidance, best practices, and performance management support. Build and maintain strong stakeholder relationships.

Key Requirements

At least 10 years of Program/Project Management experience, preferably in banking or financial services. Strong understanding of SDLC and performance measurement. Experience in resource planning, demand management, and delivery operations. Excellent communication, presentation, and stakeholder management skills. Proven team leadership and people management experience. Strong analytical, problem-solving, and decision-making skills. Ability to work under pressure and manage multiple priorities. Degree in Computer Science, Business, Engineering, or related fields; PM certifications are an advantage. This opportunity is available to individuals authorized to work in Malaysia.
Job Type: Full-time

Pay: From RM10,000.00 per month

Application Question(s):

Do you have at least 10 years of Program or Project Management experience within the financial or banking industry? Are you highly familiar with SDLC and performance management processes, including driving process improvements with tech and process owners? Have you defined, implemented, and presented KPIs for delivery or tech operations, including advising management on gaps and improvement areas?
Work Location: In person