Job Description

About Join the Access Family and see how we make software ideas become a reality. Our core value of Love Work, Love Life, Be You has been central to our success and so we\'re looking for people to join us who share our passion for making things better every day and help us continue to grow. We are the number one UK headquartered software provider in the UK and are forecasted to grow to a global population of over 12,000 employees by 2026. What are we all about At Access, we love software and how technology never stays the same. It\'s this passion that drives us to work closely across sectors to understand the business needs of our customers - from the Hospitality sector, to Manufacturing industry, to Not for Profit\'s to Construction, and many more. We\'re passionate about helping our customers stay one step ahead of the challenges facing their industry and business, currently helping over 60,000 customers to have the freedom to do more. About you: Access Managed Services are seeking an experienced and competent MSP Deployment Engineer to join our team to provide technical expertise across a range of customer projects. From Microsoft 365 to Virtual Desktops deployments, LAN and Firewall configurations, software installs you will add to our pool of knowledge and deliver great results for our clients. As an MSP Deployment Engineer, you will report into the Head of Customer Delivery and Onboarding. You will deliver projects end-to-end, inclusive of discovery, design, implementation, configuration, testing, documentation and fully supporting the process of acceptance into service. As a Deployment Engineer, you will be playing a vital role within the Projects department to ensure the successful execution of the Company\'s business mission through delivery. You will plan, manage and deploy IT projects, ensuring clients are satisfied and their expectations are met. You will have strong customer facing skills and will be working across the project lifecycle, onboarding clients, protecting and securing their data and ensuring they are satisfied with everything Access deliver. You will be a dynamic individual who can manage their own workload, understands customer communication and delivering a quality service for our customer base. You must have good inter-personal skills, well organised and practical, with a logical analytical approach to problem solving. Pays careful, close attention to detail. Is skilled in installing one or more items of hardware and software. Day To Day You Will To provide project implementation services to clients. Provide technical knowledge and input into designing and estimating customer solutions. Understand customer technology, products, and test requirements to recommend solutions to meet their needs ensuring customer satisfaction. Design, plan and execute customer deliverables using the technologies specified. Perform day to day management of assigned projects, managing customer relationships and ensure customer satisfaction with an emphasis on quality. Responsible for implementing technical solutions and the preparation and validation of equipment configurations for new installations, including changes within the network, software upgrades and supporting customer migrations. Lead and take ownership of these technical aspects of customer engagements and implementations. Develop solution requirements, project plans, estimated level of effort, and provide accurate risk assessments for assigned projects, supported by our Project and Transition Managers. Following standard delivery processes and procedures for proper escalation of unresolved issues to the appropriate internal teams. To be responsible for high quality, customer centric communication throughout the project lifecycle. Apply knowledge of security standards, regulations, frameworks, and best practices to existing methodologies to improve services offerings and outcomes. Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues. To be an escalation point for the Access Managed Services 3rd line team. Your Skills And Experience May Include Previous experience within a Managed Service Environment is preferred. IT project delivery experience. Experience of deploying solutions as part of a managed project. Experience of administering and supporting the latest Microsoft technologies. Experience deploying and configuration Microsoft 365, including device management and app deployment via Intune. Experience of deploying and maintaining business system networks based on Microsoft technologies. Must have extensive knowledge of Citrix VDI, Citrix Cloud, DaaS and VMware. Working to ITIL standards, this includes Change Management. Excellent communication and customer service skills. Appropriate Microsoft certifications would be desirable for this role, as would experience of working for a managed IT service provider and experience mentoring and supporting team members. You will be required to support team members to perform technical surveys, lead go lives and occasionally undertake work out of hours as required to deliver projects. The ability to deliver high levels of service always and a willingness to do whatever is required to achieve this. You will also need delivery experience of the following key technologies: Citrix VaaD solutions with extensive knowledge of Machine Creation Services, Provisioning Services, Citrix Cloud, WEM, Director, NetScaler, FAS. Microsoft Windows Server Operating Systems (2012R2-2022). Microsoft Exchange Server 2010-2019. Microsoft Windows Hyper-V/VMware vSphere and vCentre. Microsoft Active Directory, Windows Server, and related server roles (IIS/RDS/DFS/NPS/ADFS/ADCS). Microsoft SQL Server. Microsoft 365: experience of email migrations, Intune deployment, Azure Information Protection and related technologies, Azure AD join, AD Connect, SharePoint Online, Defender for Business, Teams. Microsoft Azure Active Directory, Autopilot and Intune (MEM), Endpoint Management. Multi-Factor-Authentication , Self Service Password Reset and conditional access setup and configuration for Office 365 and related technologies. Planning and executing migration of Active Directory domains, group policy, FSMO, data migrations Setting up and supporting of Mobile Devices. Microsoft Azure IaaS technologies. Configuration of email security solutions such as Microsoft defender for Office 365, and Mimecast. What does Access offer you We are a growing software company, and we deliver on what we say we do! We take the development of our people very seriously and we will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference. On top of a competitive salary, our wellbeing days taking you to 25 days leave a year (rules apply) and a health contribution you\'ll also be able to choose from a range of benefits to suit you. We pride ourselves on being an organisation that gives back so you\'ll also have 3 charity days you can take to support something that matters to you. At Access we\'re all about helping everyone Love Work and Love Life. Why Because we believe people can only be their best when they can be themselves. So, if you are excited about this role, but your experience doesn\'t match perfectly, we\'d still love to hear from you. You might just be whom we are looking for. We love the fact that we\'re all different. We believe by having more diverse perspectives at work improves how we run our business, helps us to better support our customers, and when you think about it, it\'s just more fun! What\'s holding you back Come and be part of our Amazing Access Family! Love Work. Love Life. Be You.

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