Job Description

Get to know our Digital Bank Team: Grab is leading a consortium for Digital Bank license and building a bank with the right foundation - using data, technology and trust to solve problems and serve customers. We have big dreams to unlock and financial inclusion for people in our region is just one. If you have what it takes, help build our new Digibank with us. Get to know the role: We are living in exciting times. Technology is reshaping how we live, and we want to use it to redefine how financial services are offered, which is why Singtel and Grab are coming together. Singtel is Asia\'s leading communications group connecting millions of consumers and enterprises to essential digital services while Grab is the leading technology company in Southeast Asia offering everyday services to consumers. Together, we have big dreams to unlock and financial inclusion for people in our region is just one. We want to build a digital bank with the right foundation - using data, technology, and trust to solve problems and serve customers. We\'re looking for an Account Services Specialist. The candidate will be involved in the day-to-day Customer Onboarding and Account Management activities. He/She is expected to be well versed in key areas such as Proof-of-Address (POA) checks, eKYC, Name Screening, Customer Due Diligence and Account Management. The incumbent may be deployed for shift work to support up to 24x7 coverage. The day-to-day activities: Support day-to-day operational activities in the Onboarding and Account Management processes. Perform day-to-day eKYC processing with consistency Review of name screening alerts with sound judgment and taking into account timeliness of alert closures. Conduct CDD documentation and review for Retail Consumers with high quality standards (e.g. consistency, process adherence, productivity). This is primarily focused on new client onboarding reviews. Good understanding of Singapore AML regulations (e.g MAS 626) & guidelines relating to customer onboarding journey. Send outbound requests for information and track these to conclusion to facilitate case closures Good understanding of Singapore AML regulations (e.g MAS 626) & guidelines relating to customer onboarding journey. Ensure processes are performed in compliance with the Bank\'s standards and regulatory requirements Perform other ad-hoc duties as and when assigned. The must haves: Minimum of 3 years\' relevant experience in AML/CFT roles in a Regulated Financial Institution, with relevant hands-on Onboarding, Account Management, Name Screening and/or Customer Due Diligence experience in conducting end-to-end on-boarding and account management for consumer retail/ small & medium enterprises banking segments. Minimum of bachelor\'s degree or equivalent in any discipline (from a recognized university). Solid knowledge of MAS regulations on AML/CFT/Sanction relating to CDD requirements. Good communication skills: able to articulate facts, processes and policy to key stakeholders who may have any onboarding-related or account management related queries Able to work in shift-based hours Good to have: Certification as an AML specialist (e.g CAMS / Diploma in AML) with a recognized institution will be an advantage.

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