Job Description

Opening with an asset management firm in Kuala Lumpur. Good benefits and bonuses. Responsibilities: 1. First-Level Support:

• Respond to user inquiries and issues through various channels, including email, chat, and ticketing system.
• Provide prompt and courteous assistance to users, guiding them through issue resolution.
• Document and track support requests, ensuring accurate and thorough record-keeping.

2. Technical Troubleshooting:

• Diagnose and troubleshoot technical issues related to REST APIs, SQL databases, NoSQL databases, and Vue.js web applications.
• Collaborate with development and engineering teams to resolve complex technical problems.
• Escalate issues to higher levels of support or development teams as necessary.

3. Application Knowledge:

• Develop and maintain a deep understanding of our digital applications, including their architecture, features, and functionality.
• Stay informed about updates, releases, and changes to the applications.

4. User Training:

• Provide basic user training and guidance on application features and best practices.
• Create and update documentation to help users troubleshoot common issues independently.

Requirements:

• Bachelor\xe2\x80\x99s degree in Computer Science, Information Technology, or a related field
• Proven experience in a technical support role, preferably in a digital applications environment
• Strong understanding of REST API principles, SQL databases, and NoSQL databases
• Familiarity with Vue.js or similar front-end frameworks
• Excellent communication and interpersonal skills
• Ability to work independently and collaboratively in a fast-paced environment.
• Problem-solving skills and attention to detail

Preferred Skills:

• Experience with ticketing systems and customer support platforms
• Knowledge of web development and programming languages
• Familiarity with agile development methodologies

Job Type: Full-time Salary: RM2,255.25 - RM7,000.00 per month Schedule:

• Monday to Friday