Job Description

Build Connections. Nurture Trust. Strengthen BJAK's Digital Communities.
About BJAK
BJAK is Southeast Asia's largest insurance and financial services platform. Headquartered in Malaysia, we help millions of users access affordable, transparent, and simplified financial products through .
Powered by proprietary technologies -- from custom APIs to AI-driven decision engines -- we are transforming how people experience insurance and financial services across Malaysia, Taiwan, and Japan. Digital communities play a critical role in building trust, credibility, and long-term relationships with our users.
What We're Looking For
We're looking for a Digital Community Specialist who is highly engaged, communicative, and community-driven to manage BJAK's day-to-day digital interactions across social and online platforms.
This role focuses on nurturing online communities, engaging with users, supporting digital campaigns, and ensuring BJAK maintains a responsive, empathetic, and on-brand presence across all digital touchpoints.
What You'll Do
Digital Community Engagement
Engage directly with users across social media platforms, online communities, and digital channels.
Respond to comments, messages, mentions, and discussions in a timely, professional, and brand-safe manner.
Foster positive conversations, trust, and loyalty within BJAK's digital communities.
Monitor brand mentions, sentiment, and community conversations across platforms.
Community Support & Moderation
Support moderation of online communities to ensure healthy, respectful, and constructive discussions.
Escalate customer issues, sensitive feedback, or potential risks to relevant internal teams.
Collect and document recurring questions, concerns, and feedback from the community.
Content & Campaign Support
Support execution of digital and social media content in collaboration with content, design, and video teams.
Adapt messaging to suit different platforms and audience segments.
Assist in executing digital campaigns, announcements, and product launches.
Identify community-driven insights and trends to support content ideation.
Performance Tracking & Insights
Track engagement-related metrics such as response time, sentiment, comments, shares, and community growth.
Support preparation of engagement and community performance reports.
Share actionable insights with Marketing, Product, and Customer Support teams.
Cross-Functional Collaboration
Work closely with Marketing, Brand, PR, and Customer Support teams to ensure aligned communication.
Coordinate with Customer Support teams to follow up on user inquiries and complaints originating from digital platforms.
Support influencer, creator, or community partnerships when required.
The Right Fit Has
Bachelor's degree in Marketing, Communications, or a related field.
2-4+ years of experience in digital community management, social media engagement, or customer-facing digital roles.
Strong written communication skills in English (additional local languages are a plus).
Empathy and strong interpersonal skills when engaging with diverse user groups.
Familiarity with social media platforms, online communities, and basic analytics tools.
Detail-oriented, responsive, and comfortable working in a fast-paced environment.
Why Join BJAK
Competitive remuneration
High-impact role with regional exposure
Fast-growing, tech-driven company
Supportive and collaborative team culture
Flat structure -- community voices matter
Clear growth path into Community Manager, Social Media Manager, or Brand roles

Skills Required