Job Description

Shangri-La Customer Engagement & Process Transformation Kuala LumpurDo you want to be part of a business that creates colorful joys of life and happy memories? Imagine complimentary stays at 5-star properties globally!How will you feel to be part of a brand known for setting Hospitality standards and a career with one of the largest employers of Malaysia? Want to be associated with a 50year old large globally diversified organization that operates with a set standard of values, ethics and work culture!Very importantly, are you keen to be part of a dynamic Proprietary Global Contact Centre servicing its own Customers? If you are looking for a career and not just a job, at Shangri-La, we make that HAPPEN!Your ChallengeThis role is responsible for managing and gatekeeping content across the Shangri-La, E-Direct channels via the Content Management System (CMS), which includes but is not limited to, content auditing, process documentation, and training materials.Your responsibilities as listed below

• Perform analysis of website content and conduct an audit to identify areas for optimization
• Be the Content Management Expert to support regional teams on campaign requirements and troubleshooting
• CMS Housekeeping for digital assets to optimize systems\' efficiency
• Collaborate closely with business owners on new projects and be involved in User Acceptance Testing (UAT) to ensure new features are tested properly to meet business needs.
• Create guidelines to ensure the quality of content adheres to brand image, tone of voice, grammar, format, and image specifications
• Preparing Sitecore handbook and conducting periodic knowledge transfer to business users

• Experience in Content Management System (Sitecore) will be an added advantage
• Ability to converse & write in Mandarin, high proficiency in English
• Detail oriented and tech-savvy
• Ability to prioritize tasks and show initiative in a dynamic ever-changing work environment
• Ability to multi-task and support multiple projects at the same time
• Analytical thinker, problem solver and decision maker
• Enjoy continuous improvement - contribute ideas on systems and process methods to improve deliverables

• 5-Day work week (Mon - Fri)
• Earn an attractive monthly salary
• Sosco, EPF and medical insurance coverage
• Others

Shangri-La Hotels & Resorts