Job Description

Job description

Some careers grow faster than others.

If you\xe2\x80\x99re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world\xe2\x80\x99s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC\xe2\x80\x99s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers\xe2\x80\x99 needs.

We are currently seeking an experienced professional to join this team in the role of Digital Contract Executive.

Principal Responsibilities:

During the contract period, the job holder is reporting to Head of Digital Platform, assisting in areas of projects or operations where needed. Primarily the work may include launching projects such as Paynet platform migration projects, participating in project discussions including conducting user testing and trainings to frontliners. Other tasks include fraud investigation responses to customer experience or regulator.

Their roles include (but not limited to):

• Acting as first line Digital project consultant to participate in meetings and referral points for project team
• Acting as UAT testers to participate in testing, gathering the test evidence and fixes thereafter
• Acting as Contract Support Staff for Projects to facilitate the successful delivery of the projects (such as drafting procedures, communications etc)
• Acting as validators (checking in with SMEs during the short interval check in points to ensure (1) and (2) are consistent with current process and policies.

Requirements

Requirements:

• 3 years working experience in banking or outsource companies that support banking deliverables including software houses and solution providers to banks.
• Must have either on-the-job knowledge of Digital banking or working knowledge (e.g. system support or system helpdesk or HUB support) for a minimum of 3 years
• Proficient in English both in writing and communication.
• Experience of having involved in projects implementation.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation needed will be prioritized.

You\xe2\x80\x99ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank Malaysia Berhad

HSBC