Job Description

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Overview
Our Higher Education team delivers powerful platforms, highly personalised course materials, and effective learning supplements to help students achieve their goals at every stage of their academic and professional careers.
From ALEKS to Connect to SIMNet, the products you'll work on are used around the globe.
With the fast-changing landscape in education and the rapid evolution to digital, McGraw Hill has an exciting opportunity for a Digital Learning Consultant based in Kuala Lumpur, Malaysia joining our very successful Asia Digital Success team. We are seeking a natural self-starter, someone who is both detail-oriented and customer focused, continuously improving student, instructor, and institutional teaching/learning experiences through McGraw Hill's premium digital products and services.
The Digital Learning Consultant, plays a pivotal role in ensuring positive customer experience and driving business growth. This role focuses on building strong, enduring relationships with customers, ensuring they derive maximum value from the products and services.
Your contribution to the team includes:

• Drive long term digital adoptions and renewals by proactively engage with existing digital customers to ensure usage, address customer needs and implement proactive strategies to increase solution usage.
• Ensure seamless onboarding and implementation plans for digital customers, guide customers through course set up, course integration and best practices.
• Develop and execute structured implantation plans ensuring customers are equipped with necessary knowledge in our solutions to successfully integrate our solutions into their courses.

• To provide ongoing support and proactive engagement to customer to ensure success post implementation, including effectively training, troubleshooting support and best practices recommendation.
• Regular touch point with customer to build a long-trusted partnership that drives business growth.

• Use Salesforce.com efficiently for tracking customer insights, digital information and ensuring visibility of activities across teams.
• Building strong and trusted internal relationships with Education Consultants (sales reps), Sales Managers, Product Marketing teams and the wider Digital Success team to support business growth.

What you'll need to be successful:

• Related experience, which could include, working with customers in educational publishing, educational technology, pre-and post-sales support, teaching and/or providing training.
• Strong analytical and problem-solving skills, including effective troubleshooting abilities.
• Excellent written and oral communication skills, encompassing both technical and customer-facing language.
• The ability to give clear precise instructions that are readily understandable by non-technical users.

• High proficiency in Microsoft suite of products

• Strong presentation skills and experience presenting to a group is an advantage.

Spirit to Win
If you can bring your dedicated passion, we can help students attain their goals and achieve their dreams. We foster a culture of helping those that want to learn, and we offer open and collaborative working environments that will enable you to succeed. Every day your individual efforts contribute to the lives of millions.
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Skills Required