Plan, create, and manage content across social media platforms (Instagram, TikTok, Facebook, WhatsApp Business).
Respond to customer messages, comments, and feedback promptly and professionally.
Ensure all posts follow the company's branding tone and visual identity ("Satu Jiwa, Satu Rasa").
Coordinate with outlet staff to ensure online customer orders are received and processed smoothly.
2) Sales & Promotion Monitoring
Track and analyze daily sales performance using StoreHub system.
Identify best-selling and low-performing menu items for marketing focus.
Collect customer feedback on new products and ongoing promotions.
Ensure all in-store promotional materials are updated and well-presented.
3) Photography & Videography
Capture high-quality photos and videos of menu items, cafe ambience, and customer moments for marketing content.
Ensure proper lighting, composition, and editing that match the cafe's visual identity.
Collaborate with the barista and kitchen team to ensure featured products are available and visually appealing.
4) Content Planning & Execution
Develop weekly or monthly content calendars (theme, caption, posting schedule).
Stay updated with current social media trends to improve engagement.
Work closely with the marketing team to ensure consistent and strategic content flow.
5) Campaign & Promotion Management
Plan and execute marketing campaigns, special promotions, or new product launches.
Prepare complete promotional materials (poster, video, caption, in-store banner).
Monitor campaign performance and suggest improvements based on analytics.
6) Graphic Design
Design marketing materials such as posters, banners, menu boards, and digital displays.
Ensure all designs follow the official brand guidelines (color, logo, and typography).
Create engaging visuals for advertisements, videos, and online campaigns.
7) System & Data Monitoring (StoreHub)
Review StoreHub reports including sales performance, peak hours, and product trends.
Use data insights to plan targeted promotions or campaigns.
Maintain organized digital records for marketing performance tracking.
8) Collaboration & Coordination
Coordinate with cafe operations, kitchen, and barista teams for smooth campaign execution.
Communicate updates and promotional details to staff clearly and timely.
Support food reviewer/influencer collaborations for marketing exposure.
Job Types: Full-time, Permanent
Pay: RM1,700.00 - RM2,800.00 per month
Work Location: In person
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.