Job Description

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world\xe2\x80\x99s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• To manage and optimize existing Advertisement campaign components including, but not limited to \xe2\x80\x93 Ad Copy, Bid Prices, Cost per Conversion, Cost per Click, Keyword Research, etc.

• To help create and implementation of campaign strategies including keyword research and analysis.

• To create performance reports with recommendations for improvements.

• Tracking of funds in account and maintaining conversation.

• Knack of implementation new technologies automation capabilities that enhance SEM efforts.

• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Pitch and impact assigned customers in accordance with training provided, standards and policies. Must adaptively diagnose, resolve and track end user issues/opportunities based on guidelines, documentation and best practices provided

Serve as a trusted consultant with customers to onboard, develop and optimize advertiser\xe2\x80\x99s campaigns

Detect and understand the customer\xe2\x80\x99s needs and objectives

Hit productivity, upsell, and customer impact targets.

Handle a high volume of potential clients on a daily basis through outbound and inbound calls

Manage day to day activities independently and proactively based on customer needs and incentives.

Who are we looking for?

1-2 years overall work experience with 1 year as minimum in outbound selling role.

Native level of simplified chinese mandarin & Fluent in English -written and verbal- verified by testing where appropriate.

Previous experience, preferably in the digital industry, in a sales-focused environment, in the following areas:

Account management

B2B Sales / business development

High volume call center

Portfolio management

Customer / technical support

Familiar with and desire to exceed sales targets or sales KPIs

A team player with ability to work in fast-paced and constantly evolving environment

Technologically capable and able to quickly learn customer service software applications

Dependable, reliable with strong work ethic

Strong verbal and written communication skills in order to pitch on the phone and compose effective proposals

Flexibility in switching between duties and assignments as per requirement

Good time management skills with ability to organize and own their own day

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world\xe2\x80\x99s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region\xe2\x80\x99s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

TDCX