Job Description

• A diploma / bachelor\'s degree in marketing, communications, e-commerce, or a related field.
• Proven working experience in social media marketing or as a Digital Media Specialist
• Experience living in the social media universe - you\'re in-the-know on Instagram, YouTube, WhatsApp, Facebook, TikTok, etc..
• Good in consulting, writing, editing (photo/video/text), presentation and communication skills
• Demonstrable social networking experience and social analytics tools knowledge
• Adequate knowledge of web design, web development, SEO
• Knowledge of online marketing and good understanding of major marketing channels
• Positive attitude, detail and customer oriented with good multitasking and organizational ability
• Fluency in English and Malay
• Possess own transport for occasional travel to other relevant locations.

• Manage content for social media conversations and activities
• Manage VOC (voice of the consumer) and escalate as necessary and appropriate; monitor conversations and user-generated comments and escalate to internal and client stakeholders as necessary
• Post content for feeds and discussion-starter topics including writing Facebook status updates, tweets, blog posts, etc. in alignment with global/local social strategies
• Manage daily operations of page/channel/website including themes/skin/layout changes when appropriate
• Maintain editorial calendars
• Adhere to the standard practices guide for social channel responsibilities and guidelines
• Review and respond to user-generated comments in order to foster a positive community and add value to the users\' experience as outlined in the schedule
• Identify, locate and engage advocates and influencers within the various social community sites to foster dialogue and allow discussions about products and promotions/campaigns
• Pull and interpret data using a basic analytics report template during campaign/promotions to highlight key findings from social media forums; key areas of the report template may include:

• Activity on pages / channel management
• Community activity (fans, posts, comments, conversation topics, etc)
• Moderation actions (posts, comments and content removal and/or banning)

• Free Parking
• Free Training
• Loyalty bonus
• Career advancement
• Flexibility
• Friendly working environment
• Promote work life balance

• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Annual Bonus
• Training Provided

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