Job Description

Job description The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we\'re leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have. Some careers grow faster than others. If you\'re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management and Global Private Banking, to become one of the world\'s largest global wealth managers with USD1.4 trillion in assets. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers\' needs. We are currently seeking an experienced professional to join this team in the role of Digital Platform Analyst. Role Purpose: Responsible in leading the delivery, rollout of digital priorities and maintaining the services offered for Digital Banking which includes Internet Banking, Mobile Banking app and any future digital platforms/tools extended to customers. The job holder will be working closely with local Digital Products and Propositions team, Regional/Global Digital teams/HUB teams in providing technical know-how, workarounds and recommend delivery approach/outlining dependencies based on business priorities. Principal Responsibilities: He/She will be accountable for the following roles and responsibilities: Manage and support overall Digital pipeline and delivery prioritization across teams. Conduct & support in all regular Health Checks, DR or technical testing support. BCP lead for Digital team. Management of post authentication content and BAU production support on issues/escalations. Ensure platform and online channel, system or tools uptime. Responsible in advising recommended technical implementation approach and plan for all digital delivery. Responsible to review all functional specification documents, testing scripts and identify gaps in requirements vs delivery. Lead in representing the digital team in all technical integration implementation with local IT systems (e.g. HUB/TFX/WHIRL for cards capabilities) and Regional IT systems (e.g. PAPI/SAPI). Conduct full testing in UAT and Alpha/Beta testing locally to ensure optimum customer experience for each rollout. Accountable for the resolution of all BAU production issues, post release defects/fixes and track/support in customer complaints. Work closely with central bank technology vendor (Paynet) in implementing regulatory requirements. Lead in assuring all deliverables are high quality and ensure full Independent Assessment (IA) is implemented for relevant Digital deliveries. Key focus areas include ensuring Performance testing, Security testing (pentest), technical risk assessment, technical audit are in place and executed. Lead in technology partner assessment by ensuring partners met the requirements below and responsible for vendor management pre/post-delivery: Capable in developing high quality digital products with secured integration modules and required maintenance/support. Compliant with regulatory technical implementation guidelines. Have all the necessary controls in place to ensure customer experience on the platform is secured. Scope covers Everyday Banking, Wealth and Retail. This will include all activities in making the platform stable, available, secured and fully compliant. The platform will need to comply with BNM/PayNet guidelines at the minimum and constantly being accessed for any cybersecurity risks. To provide reporting as required by BNM / PayNet pertaining to relevant services offered over the platform. Requirements Requirements: A minimum requirement of Bachelor\' Degree is needed for this role. Job Holder should have strong knowledge of project management, technical knowledge to manage system implementation, enhancement, trouble shoot technical issues. On a lesser degree, the job holder should have good business acumen to drive channel migration and multichannel adoptions in alignment with FIM and TOM. Good communication and written skills. Highly motivated and able to work under pressure. A team player with an energetic and flexible working style. Only Malaysian citizen are encouraged to apply. Due to the urgent hiring need, candidates with immediate right to work locally and no relocation needed will be prioritized. You\'ll achieve more when you join HSBC. HSBC takes pride in a diverse and inclusive working environment that sees our people benefit from mentoring, flexible working and the support of Employee Resource Network Groups. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Bank Malaysia Berhad.

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