Job Description

About the Role

The role combines both product planning and marketing to manage the entire life cycle of one project/product for customer application platforms. The incumbent is responsible for gathering customer requirements and defining their vision to align with the key project goals and managing a cross functional team, as well as overseeing product strategy/innovations, positioning strategies and retrospective sessions.
- Drive product and business planning processes by working with cross-functional teams.
- Analyse customer needs and current market trends.
- Develop, implement, and maintain production timelines.

The ideal incumbent should:
- Have a key eye for gaps in consumer product offerings and an innovative mindset for always evolving. The incumbent should be skilled in product management, web/app analytics with proven ability to strategize the full product lifecycle, from conception to release.
- Be a confident individual who can lead a cross functional teams in the creation of a products that can help to enrich our customers lives from the aspects of healthier, longer, lives.

Roles and Responsibilities:

1. Support Group wide Digital Transformation vision, goal and strategy.

• Cascade and facilitate discussion between various business stakeholders and corporate functions units to agree on a common outcome to accelerate digitalization across AIA Malaysia.
• Strategic planning and project management update to ensure both timeline and budget plan are well managed.
• Articulate digital transformation plan an outcomes.

2. Establish leading indicators with baseline in measuring digital transformation success, incorporate agreed metrics to every business stakeholders and corporate functions units\' balanced scorecard. These include:

• Customer Digital Experience Score: Lead the measurement for a consolidated customer digital experience score and reports for all digital channels.
• Organization Effectiveness: Identify and manage delivery of desired outcome for digital initiatives.
• Project Management: Be the project lead / member on key digital initiatives, to drive outcome from concept to implementation.

3. Work with \xe2\x80\x9cchange management\xe2\x80\x9d to drive adoption and implementation of initiatives to accelerate and enable digitalisation capabilities, culture and outcomes across AIA Malaysia and build digital enablers.

4. Drive key initiatives that enable new ways of working, such as:

• Agile framework
• Digital supplier panels: on-board digital suppliers to assist business in delivering their digital initiatives

Minimum Job Requirements:

• A recognised Bachelor Degree in Business Administration, Economics, Marketing, IT or any related field of study
• Strong experience in dynamic product management role
• Proven success in overseeing all elements of product development lifecycle
• Business consultancy, analytical and research background
• Expert knowledge of MS Office products, including MS Project
• Strong grasp of digital concepts, technology and business models (agile experience is a plus)
• Savvy and inherently interested in digital customer adoption and experiences
• A "change agent" attitude, constantly pushing boundaries to drive new opportunities, approaches, ideas, perspectives, etc.
• Able to pull together a clear plan and roadmap in ambiguous environment or situations

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