Job Description

Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you\xe2\x80\x99re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title Director, CI, RPS and DSD - Client Operations



What is the opportunity?

Responsible to lead and direct all aspects of Client Invoicing, Reconciliation Product Services, and all Data Service Delivery activities within Malaysia Client Operations. The role will support the Head of Client Operations Malaysia and the Senior Management Team in Malaysia. The candidate will have a lead role in supporting both daily operations and global strategic initiatives which will involve interacting with other RBC offices and various product lines within the organisation for key Continental European markets and clients.

What will you do?

• Operational Effectiveness - Ultimate accountability for Client Invoicing, Reconciliation Production Services and Data Service Delivery teams locally. This include data acquisition and system support, client fee setup, production and controls, sub-custodian invoice process payment. Responsible with the reconciliation investor reporting function for all entities across all classes. Accountable for the Data Service Delivery Activity across the organization on Security Master file.
• Risk Management - Ensure procedures are adequate to ensure compliance with applicable regulatory & audit requirements as well as internal risk management policies. Mitigate financial/reputational risk by ensuring appropriate structure, resources, procedures and controls are developed and maintained in compliance with regulatory requirements or company policies.
• Client Service, Sales and Relationship management support - Accountable for ongoing satisfaction of clients by ensuring deliverables meet client needs and expectations. Acts as the most senior point of contact for escalated operational issues.
• General Management - Participate as a member Operations Management Team , in the development, implementation and execution of strategies and business plans across the business.

What do you need to succeed?

Must-have

• 10-15 years financial services industry experience in an operations environment.
• 5-10 years\xe2\x80\x99 experience in managing large groups of operations professionals.
• Superior interpersonal and networking skills with a proven track record of dealing with clients, industry associations, senior management, colleagues and staff.
• Superior communication, presentation and negotiation skills.
• Strong innovation and change management orientation.
• Business Consultant: Ability to understand both finance and business realities to challenge decisions.

Nice-to-have

• Bilingual in English and French is an asset.
• Accounting qualification is an asset.

What\xe2\x80\x99s in it for you

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Job Summary

Address: Cyberjaya, Selangor, Malaysia

City: MYS-SELANGOR-CYBERJAYA

Country: Malaysia

Work hours/week: 40

Employment Type: Full time

Platform: Investor and Treasury Services

Job Type: Regular

Pay Type: Salaried

Posted Date: 2023-01-13-08:00

Application Deadline: 2023-02-22-08:00

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.

Royal Bank of Canada