Job Description

Shangri-La, Kuala Lumpur

Be part of our Shangri-La family

Shangri-La Hotels and Resorts began in 1971 with our first deluxe hotel in Singapore. Today, the group comprises over 102 deluxe hotels and resorts in key cities in Asia Pacific, North America, Europe and the Middle East.

Based in Hong Kong, we are expanding globally with developments under way throughout Asia, the Middle East and Africa. With our extensive footprint in Asia and in key cities worldwide, we offer global exposure, exciting career prospects and opportunities in hospitality, F&B, real estate, technology, marketing, design, business development, finance, project management, and many other areas.

Shangri-La Kuala Lumpur is perfectly situated in the heart of the city, to explore and discover well-known attractions and activities that Kuala Lumpur has to offer.

As a premier deluxe hotel with a proud tradition in providing gracious Malaysian hospitality to the world, we are inviting dynamic individuals to join one of the region\'s most exclusive city hotel.

We are in search of energetic, vibrant and multi-skilled individuals who are able to meet the ever-changing challenges and contribute towards the success of the hotel.

It takes a very special kind of person to work at Shangri-La. Someone with an eye for detail and the skills to perform. Someone with an attitude to deliver and a passion to delight.

Job Summary / Purpose / Objective:

The Director of Marketing & Communications (DMC) will work to deliver the hotel\'s commercial marketing plan, driving go-to-market activations and developing content to inspire and engage audiences and overseeing the communication strategy, activation, and on-property implementation.

This role will focus on demand generation and customer engagement efforts, spearhead short and long-term marketing solutions to maintain and drive market share, guest engagement and brand loyalty which are aligned with the hotel\'s commercial goals. The role will also be responsible for development and dissemination of key messaging across multiple channels including emails, social media, websites and tactical marketing collaterals.

Requirement:

• Degree in Marketing, Mass Communication or equivalent with a minimum of 3 years in a managerial position with strong digital marketing knowledge and expertise.
• An experienced marketing leader with at least 3 years of luxury marketing experience.
• Experience in content marketing strategies and execution.
• Strong communications skills - verbal, written and analytical skills.
• Strong planning, organisation and presentation skills.
• Strong project management, organisation and time management skills.
• Strong team player and highly driven for results.
• Good understanding of social trends and the local media landscape.
• Due to work pass restrictions, only Malaysian citizens and Permanent Residents will be considered.

Shangri-La Hotels & Resorts