Job Description

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Director, Process Universe (Malaysia/India/Singapore)

Requisition Number: 32834
Job Location (Short): Kuala Lumpur, MYS
Work Type: Hybrid Working
Employment Type: Permanent
Posting Start Date: 05/11/2025
Posting End Date: 15/12/2025
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Job Summary
The Process Excellence team, part of Group Transformation Office, requires a Process Universe Senior Analyst, to partner across the organisation, to maintain the Process Universe for the Bank, raise awareness how processes should be documented and perform quality assurance to drive consistency and quality of the information.
Underpinned by our ambition and mission to standardise, simplify, and digitise the bank, the Process Excellence (PE) team plays an essential role in providing PE foundational capabilities across the enterprise, to identify challenges and opportunities, raise our transformation ambition and support relevant delivery activities relating to process optimisation (waste elimination, process simplification, digitisation and automation).
What will you do?
The role holder will partner with the PE team, Global Process Owners / Product Owners /Domain Owners, and other Process Universe Champions across Businesses, Control & Assurance and Enabling processes to define how process universe should be constructed and documented (at all levels of the process taxonomy), provide advice and guidance, conduct quality assurance and maintain the information in the Bank's system considered the golden source.
Key Responsibilities

• Maintain relevant information to articulate how the Bank operates (Bank on a page) at the highest levels (down to Level 3) and support Businesses and Functions who document the process activities and maps (down to Level 5), following guidance provided by the PE team
• Responsible for maintaining completeness, accuracy and quality of the information to drive consistency and adherence to agreed principles
• Work with Global Process Owners, Domain Owners, Product Owners and Process Universe Champions to educate this community, ensure information is captured appropriately
• Run change request process to maintain integrity of the process taxonomy, allowing to make changes where appropriate while maintaining the integrity of the PU structure
• Gather feedback from stakeholders and participants to make changes, where appropriate
• Develop and support the production and embedding of the process universe taxonomy and associated standards
• Champion and act as a role model of the Group's values and culture. Lead through example and build the appropriate culture and values. Sets appropriate tone and expectations for their team and work in collaboration with relevant partners
• Lead and support a change in mindset, building a culture of process excellence, client and colleague centricity, agility, and accountability through standardised metrics and measurement, ensuring everyone in the Bank are drivers and owners of outcomes
• Set effective metrics and standards, transparently communicating them to team members and Community of Practice participants. Set the appropriate tone and expectations for the wider team
• Identify, assess, monitor risks relating to the set up and running of these capabilities. Support the development and implementation of controls and mitigation plans

Key Stakeholders

• Group Transformation Office
• Process Excellence Team
• Global Process Owners, Product Owners and Domain Owners
• Process Universe Champions
• CIB, WRB and Functions management and COO community
• External vendors (if applicable) for certifications, training and sharing of best practices

Qualifications

• Minimum 15 years in the project / programme / portfolio management space, supporting or delivering mid-large size, complex initiatives, ideally in the financial services industry
• Experience in building and running Knowledge Hub frameworks effectively and efficiently
• Deep understanding of training framework, certifications and partnership with HR Learning & Development teams
• Knowledge of "SCB ways"
• Proven experience in the learning and development of teams, has a genuine interested in disseminating knowledge and skills among colleagues, derives satisfaction from other's learning and improving their skills
• Strong influencing and communication skills - oral, written and presentation. Proven success in communicating technical information in a simple way.
• A can-do attitude committed to doing what it takes to deliver. Diligent and detail orientated
• Growth mindset. Appetite, ambition and ability to experiment and learn quickly
• Excellent stakeholder management, presentation and communication skills. Establishes effective working relationships across the organisation - from senior management to individual teams
• A team player; multi-culturally aware with a proven ability to work in a global service delivery model, with onshore and offshore resources
• Confident and courageous to raise/escalate issues in a pro-active, professional, and timely manner
• Demonstrate understanding of and commitment to the Group's core values

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments
Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
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