Job Description

Job Responsibilities:

Accurate Documentation Preparation

:

Prepare, verify, and manage all export documentation

required for international shipments, ensuring compliance with

international trade laws

and

destination country regulations

. Double-check

HS codes

, tariff classifications, and other critical data to ensure correctness.

Customer Liaison

:

Understand and address customer requirements

, providing tailored solutions for their documentation needs. Communicate effectively with

international customers

, providing updates on shipment status and addressing concerns related to export documentation.

Ownership of the Export Process

:

Take complete ownership

of the documentation process from beginning to end, ensuring it is completed

accurately and on time

. Manage any challenges related to

document errors

,

regulatory changes

, or

delayed shipments

, ensuring swift and effective resolutions.

Problem Solving and Issue Resolution

:

Proactively identify and resolve any

documentation-related issues

, working closely with customers, Sales Team, and Shipping lines, any regulatory authorities. Handle

emergency shipments

, ensuring that documentation issues do not cause delays.

Documentation Audit and Reporting

:

Conduct

internal audits

of export documentation, ensuring it complies with company policies and government regulations. Prepare detailed

reports on export documentation

activities, offering insights into potential process improvements.

Training and Process Improvement

:

Provide training and guidance to team members or other departments regarding

best practices in export documentation

. Identify opportunities to

optimize documentation processes

and enhance overall efficiency.
Note:

Please make sure to attached your resume that includes your latest picture in the resume before clicking the submission button to this application.

Only shortlisted candidates will be contacted.

Job Requirements:

Diploma or Degree

in International Business, Logistics, Supply Chain Management, Customs Administration, or a related field.

Additional certifications

in

Export Documentation

or

International Trade

would be beneficial (e.g., CITP, CES, or equivalent).

Minimum of 3 years

of experience in preparing and managing export documentation for international shipments. Experience handling

complex export regulations

and

multimodal documentation

for multiple countries. In-depth knowledge of

HS codes

,

export licenses

,

shipping documents

, and

customs compliance

in major markets. Take full

ownership of the export documentation process

, ensuring timely and accurate completion of all documents. Proven experience in handling discrepancies, delays, and urgent documentation issues independently.

Understand and respond to customer-specific requirements

related to export documentation, ensuring their needs are met with accuracy and speed. Ability to provide clear and effective communication to customers about documentation status and compliance requirements.

Strong attention to detail

, ensuring the precise preparation and verification of export documents such as

commercial invoices

,

packing lists

,

bills of lading

, and

certificates of origin

. Expertise in

country-specific regulations

, including

import/export tariffs

,

restrictions

, and

permits

for the shipment of goods across borders. Knowledge of

local customs regulations

, avoiding common mistakes and ensuring compliance to prevent shipment delays.

Skills and Competencies:

English Proficiency

(Mandatory):

Fluent in reading, writing, and speaking English

. This is a

mandatory

requirement to ensure clear and effective communication with both internal teams and international clients. Strong writing skills to prepare

detailed documentation

, including formal correspondence and reports, all in English.

Accuracy & Attention to Detail

:

Ability to produce

error-free documentation

consistently, with a focus on

precision

to prevent costly mistakes.

Regulatory Knowledge

:

Thorough understanding

of international trade regulations, including

export controls

,

tariff codes

,

country-specific compliance

, and

customs declarations

.

Ownership and Accountability

:

Ability to

take ownership

of complex tasks and handle responsibilities independently, ensuring the job is done without supervision.

Effective Communication

:

Excellent verbal and written communication skills in English

, ensuring that all documentation is clear, concise, and properly formatted for compliance and customer needs. Capable of engaging directly with

international customers

, explaining the documentation process and resolving any issues in real-time.

Problem-Solving Skills

:

Strong analytical skills to identify, address, and resolve documentation issues before they cause significant disruptions to the shipping process.

Time Management & Organizational Skills

:

Ability to prioritize multiple shipments and manage high volumes of documentation, ensuring that deadlines are met without sacrificing accuracy.
Job Type: Full-time

Pay: RM3,000.00 - RM4,000.00 per month

Benefits:

Opportunities for promotion Professional development
Ability to commute/relocate:

Johor Bahru: Reliably commute or planning to relocate before starting work (Preferred)
Experience:

Export Documentation: 3 years (Required)
Language:

English Language fluently (Required)
Work Location: In person