Job Responsibilities Manage post implementation support issues i.e fault call tickets Conduct post implementation review as part of quality process Participate in regular operations review meetings, including operational issues, tickets review etc. Conduct internal training as part of knowledge sharing Prepare network/voice analysis reports, including findings with analysis Provide Level 2/3 operations support for network and voice infrastructure Perform changes to the Network/Voice in-line with the organization\'s Change Management processes Ensure compliance with policies, processes and standards, both internal and clients\' organization Requirements: At least 2-3 years relevant experience in IT/networking industry providing IP Telephony & Contact Center Experience from System integrator environment Knowledge of IVR, Contact Center, network routing & switching technologies Coding skills in SQL, .NET, Java and Java-scripting, Web Services API Can work extended hours and on duty Willing to work hard and eager to learn about new technologies Polite and able to communicate well to clients Analytical and possess good troubleshooting skills Proficiency in communicating in mandarin/Chinese Work Location- Subang Jaya, Selangor, Malaysia
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