Job Description

Job Details Location: Kelana Center Point, Petaling Jaya, Selangor Shift: 9:00am-6:00pm Who is Teleperformance Malaysia Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 5 sites in Malaysia with more than 500,000 full-time employees globally. Teleperformance in Malaysia has been certified to be a Great Place to Work (GPTW) for 5 years continuously (2020 to 2024). Responsibilities Conducting daily analysis of potentially fraudulent transactions to support the effective delivery of AML processes. Monitoring assigned profiles to identify and assess potential suspicious activities, specifically focusing on detecting instances of money laundering. Thoroughly reviewing and analysing the underlying data associated with flagged transactions to determine whether an alert should be recommended for escalation or closed without further action. Following the prescribed case investigation process flow, conducting detailed investigations and gathering in-depth information for alerts that require further examination. Performing comprehensive Know Your Customer (KYC) checks in adherence to in-house policies, guidelines, and rules to ensure compliance and verify customer identities. Engaging in detailed case investigations, gathering relevant information, and compiling factual data to support the analysis and decision-making process. Qualifications: Native Fluency in, Portuguese and English Strong problem-solving abilities Advanced critical thinking skills Positive, empathetic, and professional attitude towards both internal and external customers Proficient level knowledge of AML/CFT with a broad range of financial services activities, products, and services, including functional knowledge of AML/CFT banking regulations in Malaysia. #FastPaced #Fun #Diversity #BestPlaceToWork #WorkLifeBalance #GenZ #Dynamic #FreshGrad #KickStartYourCareer #WorkHardPlayHard

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