Duty Manager

George Town, Malaysia

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Lead and manage all aspects of the shift and ensure all service standards are followed with friendly and engaging service
Ensure correct communication between Front Office and other internal departments
Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
Assist Front Office management in the training and development of the team
Assist Front Office management in reaching key KPI index such as guest satisfaction, upselling results and guest personalization.
Liaise with the Front Office Manager to establish, review, and monitor standards within each section of the department.
Organize effectively and efficiently the Front Office operations according to policies and procedures

Job Requirements:

Job Types: Full-time, Permanent Salary: RM1,967.15 - RM4,041.71 per month Benefits:

Schedule:

Ability to Commute:

Ability to Relocate:

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