Job Description

As the Duty Manager, you will be responsible for performing the following tasks to the highest standards: \xc2\xb7 Communicate effectively both verbally and in writing to provide clear direction to team members, observing performance and encouraging improvement. \xc2\xb7 Interview, select, train, supervise, evaluate, counsel, and administer disciplinary procedures for Front Office team members. \xc2\xb7 Monitor lobby traffic and assign team members as required. \xc2\xb7 Review VIP reservations and ensure the proper handling of VIPs and groups, administering amenity orders, and managing incoming guests. \xc2\xb7 Update the system by inputting inventory and non-inventory groups, monitoring special reservation handling requests and oversee rate changes for in-house guests. \xc2\xb7 Compute daily payroll, schedules and other reports, analyze data and make decisions based on prior experiences and knowledge of circumstances to prepare daily and weekly forecasts of expected arrivals and departures. \xc2\xb7 Manage the Front Office team, resolve guests\xe2\x80\x99 concerns, and implement resolutions by using discretion and judgment. \xc2\xb7 Lead and motivate team members by leading by example and employing competent and consistent management practices. \xc2\xb7 Take responsibility of the hotel as the Duty Manager in the absence of the Assistant Front Office / Front Office Manager. \xc2\xb7 Complete night shift duties acting as the Night Manager when he / she is not on duty. \xc2\xb7 Actively take part in training the team, facilitating formal training sessions and on the job training to ensure that all team members are of the same standard. \xc2\xb7 Attend training where and when required. \xc2\xb7 Act as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets. Job Type: Full-time Benefits:

• Additional leave
• Dental insurance
• Free parking
• Health insurance
• Maternity leave
• Meal provided
• Opportunities for promotion
• Parental leave
• Professional development
• Vision insurance

Schedule:

• Day shift

Supplemental pay types:

• Attendance bonus
• Performance bonus

Ability to commute/relocate:

• Lumut: Reliably commute or planning to relocate before starting work (Required)