Job Description

Nestled on the pristine Pantai Tengah beach, the PARKROYAL Langkawi Resort is an idyllic seaside haven where balance, simplicity and joy come to life, offering the ultimate beach holiday.

Located on the longest stretch of beach in Langkawi, PARKROYAL Langkawi Resort is a collection of 300 modern guest rooms, suites, and 7 spacious exclusive villas, equipped with unique facilities and amenities. Each private villa features a private dip pool with direct access to the beach. Dining options include a speciality restaurant, an all-day dining, an ocean view lounge, and a swim-up bar.

Take a swim at the infinity pool on level 5 overlooking the Straits of Malacca and unwind with a drink or two. Featured amenities include 24-hour front desk, business center, gymnasium and a kids\' club. Nourish your soul, body and mind with an invigorating spa treatment at our SUASANA Spa.

The Role

Support the Director of Rooms/Front Office Manager/Assistant Front Office Manager in overseeing the daily Front Office operations, ensuring productivity of the Front Office associates, monitoring efficiency of all processes and creating a positive work environment for all team members.

• Lead and mentor the Front Office team to ensure a smooth and seamless service experience.
• Solve problems and think on your feet to resolve any issues that come your way.
• Motivate, train, and develop a diverse team.
• Play a central role in the running and management of the Front Office Department.
• Interacts with guests and colleagues in a professional and amiable way.
• Handles the guests of the hotel as directed by the superior.
• Assists in VIP\'s arrival & departure.
• Checks cleanliness of resort areas, and ensure that Front Office associates are in proper and orderly appearance and behavior.
• Checks on the profile and details of arriving guests and ensures all information should be completed for each registration on PMS.
• Keep updated during the high occupancy periods, regarding: walk-in guests and release room blocked because of no-shows.
• Co-ordinates with all departments concerned in order to maintain Front Office functions properly.
• Handles guest complaints and other related problems and reports on the Duty Manager log.
• Answers guests inquire, handles complaints and attend to the needs of the guests.

• Minimum 2 to 3 years of working experience in similar capacity of a 4 or 5 star Hotel/Resort property.
• Sound knowledge of OPERA PMS. Experience in operating OPERA Cloud will be an added advantage.
• Proficiency in both spoken and written English and Bahasa are essential for this role. Ability to speak Mandarin and other languages will be an added advantage.
• Guest oriented personality with great customer management skills.
• High standards of accuracy and excellent time management.
• Able to work as a team-player, while at the same time dependable as an individual leader.
• Possesses good problem solving skills.
• Able to manage conflict confidently and in an effective manner.

Pan Pacific Hotels Group