Job Description

DUTIES AND RESPONSIBILITIES:

1. The Duty Manager is responsible and accountable for all operations in relation to the Front Office / Reception area of the Hotel whilst on duty. All computer input, manual filing procedures and statistical information relevant to Reservations, Reception must be of high quality. You should strive to provide the most comprehensive and accurate information, to telephone callers, guests and other staff and Departments of the Hotel.

2. Ensures that you are completely aware of the complete range of services and facilities that Ixora Hotel Penang will provide to its guests and visitors.

3. Ensures that the Reception area is not left unattended at any time whilst on duty.

4. To be completely aware of the Fire and Emergency procedures of Ixora Hotel Penang, and the Front Desk's responsibilities in an emergency.

5. Ensures that at all times your personal presentation is immaculate and your clothes or uniform is in line with relevant Front Office and Hotel uniform clothing codes.

6. Maintains and be aware of the importance of guest recognition.

7. Ensures that you as Duty Manager have a comprehensive knowledge of Penang and what is happening within the city at all times, and to ensure that all guest inquiries are met with prompt, informative yet friendly solutions.

8. Responsible for adhering to the Rules and Regulations as set down in the Staff Handbook

Job Types: Full-time, Permanent

Pay: RM2,800.00 - RM3,000.00 per month

Benefits:

Free parking Meal provided Opportunities for promotion
Work Location: In person