Ixora Hotel, Penang
Reporting directly to the Assistant Reservations Manager, the Reservations Coordinator is directly responsible for handling email, live chat, telephone inquiries, accepting reservations and the subsequent input into the computer system. On a broader scale the Reservations Coordinator must work closely…
Carry guests luggage to their respective rooms. Ensure the hotel entrance, corridor and lobby are free of items and clutter. Provide directions to guests for the various locations within the establishment. Help transport baggage and luggage to their taxis or…
Be punctual, well groomed and follow the assigned duty roster. Arranging tables and set up based on reservation and details of arrangement. Ensure that all set up and service sequence is accorded to the convenience of the guests and is…
Greeting guests upon arrival and making them feel welcomed. Administering check ins and check outs efficiently and accurately. Providing front desk services to guests. Assigning correct rooms and taking care of administrative duties. Delivering mail and messages as required Processing…
To read, respond and action on email memorandum, minutes, letters, reports and communication books (log books). To check, plan and create Housekeeping Department MC system purchase requests requirements, weekly requisitions, To establish, revise and update both Job Descriptions and Standard…
DUTIES AND RESPONSIBILITIES: 1. The Duty Manager is responsible and accountable for all operations in relation to the Front Office / Reception area of the Hotel whilst on duty. All computer input, manual filing procedures and statistical information relevant to…
Ø To have complete knowledge on the food / beverage / service. Ø Monitors and ensure adherence to all service standards and SOPs (restaurants / banquet / beverage as applicable). Ø Control and supervises the preparation of all the F&B…
To have complete knowledge on food / beverage / service available in sections appointed. Ensure that Ixora Hotel standards, policies and procedures are explained to staff, and are correctly applied. Ensures all team staff know their product knowledge, service and…
Represent the Hotel to expected standards of professionalism, courtesy. Receiving of visitors to Sales Office. Answering and processing all incoming telephone calls and emails in accordance with established procedures, while maintaining professionalism and telephone courtesy. Responsible for recording all incoming…
The primary responsibility of Kitchen Steward is to ensure the cleanliness of all kitchen department and equipment. All duties are to be performed in accordance with departmental and hotel policies, practices and procedures. Main responsibilities: To provide a courteous, professional,…
Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely To comply with property rules and regulations as outlined in the Employee Handbook, which may from time to time be amended or replaced. To…
Reporting to Sous Chef and Chef de Partie, assist them in ensuring smooth operation of the Kitchen and Outlet. To follow instruction and tasks delegated by superiors on sanitation, cleanliness, utensils arrangement. Lights, water and gas are properly switch on…
? Check all public areas against area check lists and see that they met the standards of cleanliness stipulated. ? Remove furniture, curtains and other fixture, which require repair and mending, spotting, washing, etc. ? Maintain a regular and complete…
To be presented at the Porter work station which located at the lobby area and be in the lobby area to be ready to greet, assist guests, to welcome guest /visitors by open the glass doors at all times. To…
To read, respond and action on email memorandum, minutes, letters, reports and communication books (log books). To check, plan and create Housekeeping Department MC system purchase requests requirements, weekly requisitions, To establish, revise and update both Job Descriptions and Standard…