Customer Service:
> Respond to a message on Shopee, Tiktok, Whatsapp, Facebook, etc (Social media)
> Maintain 95% response rate within set time
> Resolve customer issues & build trust
> Understand e-commerce metrics & trends
> Coordinate with marketplace to grow business
> Handle ad-hoc tasks from Supervisor
Retail (HQ):
> Assist customers with purchase & inquiries
> Manage inventory & stock shelve
> Handle Point of Sales (P.O.S) transaction
> Keep retail area clean & organized
> Arrange merchandise to boost sales
Live Host:
> Live hosting when required - few hours per day/week
Job Types: Full-time, Permanent
Benefits:
Additional leave
Free parking
Opportunities for promotion
Professional development
Application Question(s):
What makes a good Customer Service?
Customer Service can be mentally draining - How do you stay emotionally resilient?
Job Types: Full-time, Permanent, Contract
Pay: From RM2,500.00 per month
Benefits:
Additional leave
Free parking
Maternity leave
Opportunities for promotion
Professional development
Application Question(s):
what makes a good customer service?
customer complained about a faulty product but it was caused by them not reading the instructions, how would you respond to the customer?
Work Location: In person
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