E Commerce Customer Service Executive
Petaling Jaya, Selangor - Kota Damansara, Selangor, Malaysia
Job Description
MohonKelayakanJob Requirements
- Diploma or equivalent
- Demonstrates initiative with the ability to multi-task and detail oriented in a fast paced environment
- Quick learner with the ability to absorb extensive information on our brand\'s product offerings and communications/advertising program
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Excellent interpersonal communication skill, both verbal and written
- Motivated, energetic, driven work ethic and ability to use positive language
- Must be flexible and able to work on AFTERNOON & WEEKENDS shift rotation.
- Fresh graduates are welcome to apply too.
- Covers all aspect of related e-commerce customer service scope.
- Provide exceptional customer service by responding efficiently, accurately, and courteously on all customer transactions through inbound calls, live chat, and email correspondence.
- Attracts potential customers by answering product and service questions, suggesting information about other products and services.
- Assist with placement of orders, refunds, or exchanges
- Handle customer concerns, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Able to communicate concisely our company policies to customers
- exposure to e-commerce market
- allowance
- on the job training
- career growth
Maukerja
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Job Detail
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Job IdJD1059414
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPetaling Jaya, Selangor - Kota Damansara, Selangor, Malaysia
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EducationNot mentioned