Job Description

We're Hiring: Ecommerce & Live Operation Specialist

Position: Full Time

Industry: Beauty & Wellness (E-commerce)

Location: Eco Palladium, Mount Austin JB

Your Responsibilities:

1?. E-Commerce & Platform Management

Oversee daily operations on Shopify, Lazada, Shopee, TikTok, and other marketplaces. Develop and execute e-commerce strategies to boost sales and enhance brand visibility. Plan and optimize ad spent to maximize ROI and revenue growth. Track and analyze key performance metrics (sales, ROAS, CTR, conversion rates)
2?. Product Listings & Merchandising

Upload, optimize, and manage product listings with SEO-friendly descriptions and accurate specifications. Plan promotional campaigns, product bundling, and category merchandising to drive conversions. Conduct A/B testing and use data-driven insights to enhance product performance.
3?. Live Stream Operation

Set up and check equipment to ensure smooth live sessions. Manage and facilitate live-stream sessions to boost engagement and conversions. Run ads and promotions during live streams to attract more viewers. Troubleshoot technical issues quickly to keep the stream running smoothly. Engage with customers in real-time and work with the live host to answer questions in the comment section.
4?.Influencer Collaboration & Management

Use affiliate tools to search for and engage with affiliate creators to promote our brands and products. Assist in setting performance goals and target plans for influencers conducting live sessions. Monitor and evaluate influencer campaigns, tracking key metrics such as engagement, conversions, and sales impact.
5?. Customer Service & Inventory Coordination

Collaborate with customer service teams to handle inquiries, complaints, and returns. Pack and prepare orders for shipment accurately. Coordinate with logistics and inventory to manage stock and ensure orders are fulfilled on time.

What we're looking for:

Bachelor's Degree in Marketing, Business, E-Commerce, or a related field. 4+ years of experience in e-commerce, preferably in retail or consumer goods. Proficiency in e-commerce tools, CRM systems, Google Analytics, and digital marketing platforms (SEO, SEM, Google Ads, Facebook, Instagram, TikTok). Strong ability to analyze data and make data-driven decisions. Result-driven, able to work in fast-paced environments and meet tight deadlines. Tech-savvy and multitasking skills to juggle multiple e-commerce operations seamlessly. Fluency in English and conversational Mandarin is required to effectively communicate with Mandarin-speaking clients. Experience managing regional or international e-commerce markets (Singapore, Malaysia, Indonesia) is a plus.

What We Offer:

5 Working Days Attractive Remuneration Career Progression Vibrant Work Environment Comprehensive Training

Join Us!

Leading the way in E-commerce Beauty & Wellness

Established in Singapore in 2020, AI&MI Group is a beauty and wellness company offering nutritional food supplements and skincare products.

With brands such as IEM skincare, ZIEHA nutritious food, OEBAI beauty and fashion, and LABIG beauty cosmetics, the AI&MI Group strives for absolute quality and positions itself at the premium tier. It aims to be the world's most prestigious beauty and wellness (anti-aging) group.

At present, AI&MI Group operates subsidiaries in China, Malaysia, Singapore, Hong Kong, Canada, and the United States, with "IEM" being one of the world's leading luxury skincare brands.

Job Type: Full-time

Pay: RM4,000.00 - RM7,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Opportunities for promotion Professional development
Work Location: In person