Job Description

Ecommerce Manager

Malaysia

Coty is one of the world\'s largest beauty companies with an iconic portfolio of brands across fragrance, color cosmetics, skincare, and body care. COTY is the global leader in fragrance and number three in color cosmetics. COTY\'s products are sold in over 150 countries around the world. COTY and its brands are committed to a range of social causes as well as seek to minimize its impact on the environment. For additional information about Coty Inc., please visit www.coty.com.

ROLE AND DEPARTMENT
Division: Luxury & Consumer Beauty

About the role
The E-Commerce Manager grows the e-commerce business by improving the customer experience & ensuring operational excellence. This individual conducts data analysis to generate data-driven market insights and manages relationships with business partners. The E-Commerce scope comprises of 4 inter-related areas:

THE ROLE
In this role you will be responsible for:

Portfolio

• Market includes: Malaysia
• Division includes: Luxury & Consumer beauty consists of fragrances, skincare, bodycare & makeup

Campaign planning, execution & optimisation:

• Competitive analysis tracking for ECommerce.
• Bring out a strategic promotional and campaign calendar.
• Create localized campaign and actively involve in 360 digital marketing activation. Faultless campaign setup and live campaigns on time. Lead ecommerce campaign execution and drive sales conversion.
• E-Commerce operational support such as product listing, maintenance of reports, creation of purchase order in SAP, cut-off schedule maintenance etc.
• Manage and liaise with E-marketplaces account manager such as Lazada, Shopee, Zalora
• Lead monthly sales reporting and financial reconciliation.
• Work closely with supply chain and logistic partners to ensure stock forecast, fulfilment and delivery on a monthly basis.
• Deliver online sales target and initiate appropriate action plan to achieve the target.
• Monitor & analyse performance, propose optimisation to meet agreed performance KPIs.
• Support the integration and deployment of new technologies and tools.

Communication

• Proactively and reactively manage stakeholder expectations to a very high standard.
• Build relationship with internal stakeholders, external JBP partners and vendors.
• Escalate issues to ECommerce Team Lead in a timely manner and work with all resources available to resolve.

WHAT YOU\'LL BRING
We\'d love to see candidates who have:

ESSENTIAL:

• At least 5 years\' experience in project/key account management, preferably in a multi-brand and matrixed environment
• Skilled in the use of MS Office tools including Excel and PowerPoint.
• Meticulous and organized. Ability to work on multiple tasks, in a fast-paced environment.
• Passionate & result oriented with a strong sense of ownership.
• Excellent project management and communication skills, especially working with multiple stakeholders
• Strong interest in beauty industry, natural curious, who likes to be hands-on to learn and develop.
• Persuasive, resilient and flexible, able to easily adapt to new challenges.

DESIRABLE:

• Skilled in SAP will be a plus.
• Ability to work independently with limited input once objectives have been set.
• Experience in using Google Adwords, Facebook Ads Manager, Google Analytics, or any digital/ECommerce tools is a plus

Country/Region: MY

City: Kuala Lumpur

Coty