Job Description

Job Summary: We are seeking an experienced Ecommerce Operations Manager to oversee our online retail operations, with a focus on product and promotion planning. The ideal candidate will be responsible for managing the end-to-end ecommerce process, including website management, product listings, order fulfillment, inventory management, customer service, and logistics. As the Ecommerce Operations Manager, you will also be responsible for developing and executing product and promotion strategies to drive traffic, increase conversion rates, and grow revenue. Key Responsibilities: Develop and execute product and promotion strategies to increase traffic, conversion rates, and revenue Manage and optimize the online customer experience across the entire ecommerce journey, including site navigation, product search, checkout, and order tracking Coordinate with the digital marketing team to ensure that ecommerce promotions and campaigns are executed effectively Manage and update product listings, ensuring accuracy and completeness of product descriptions, pricing, and images Oversee order fulfillment, ensuring timely and accurate processing and shipping of orders Manage and optimize inventory levels, ensuring that products are available and in-stock at all times Monitor and analyze ecommerce performance metrics, such as traffic, conversion rates, and revenue, and make data-driven decisions to improve performance Develop and maintain relationships with key ecommerce partners, including vendors, fulfillment centers, and shipping carriers Manage and oversee the customer service function, ensuring timely and effective resolution of customer issues and inquiries Stay up-to-date with the latest ecommerce trends, technologies, and best practices, and proactively identify opportunities to improve ecommerce operations Qualifications: Bachelor\'s degree in Business Administration, Marketing, or related field 5+ years of experience in ecommerce operations or related field, with a focus on product and promotion planning Strong understanding of ecommerce platforms, technologies, and best practices Demonstrated success in managing ecommerce operations, including site management, order fulfillment, inventory management, and customer service Proven track record of developing and executing successful product and promotion strategies Strong analytical skills and ability to use data to make informed decisions Excellent communication, collaboration, and leadership skills Ability to work in a fast-paced, dynamic environment and manage multiple priorities and projects simultaneously If you\'re a driven individual with a passion for ecommerce and a strong track record of developing and executing successful product and promotion strategies, we encourage you to apply for this exciting opportunity.

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