Job Description

Are you ready to get ahead in your career We want to empower you turn your ambitions into achievements. We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world. To realise our vision to become Malaysia\'s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities. Why does this job exist and why is it critical Perform quality assurance reviews and audit assessments across Omnichannel to ensure operational compliance with regulations and internal controls and quality standards are consistently adhered as per business standards, whilst enhancing customer experience. This includes monitoring sales and service customer transactions and device display at the centres. What are you accountable for 1) Drive operational excellence by efficiently ensuring 100% quality and compliance to standard policies and procedures, transform all review observation findings into process improvement opportunities to improve compliance standards, enhance customer experience and/ or front-liner\'s job aid / tools in customer handling and ensure end-to-end closure of all audit review findings to curb repeated recurrence. 2) Identify, evaluate & enhance appropriate tools to improve cost efficiency projects or service initiatives and meet business requirement to enhance customer experience whilst simplifying work processes for our channel. Additionally, full participation in any new product launches by engaging with M&P and Consumer Business teams for improvement or enhancements. 3) Cultivate the culture of constant innovation/experimentation to deliver company\'s ambitions and contribute to facilitating a constantly learning and sharing culture with active collaboration with the team members and key stakeholders. 4) Anticipate, apply, adapt and/or review technologies for current and future Omnichannel needs , demonstrating an Experiential journey leveraging both digital and physical capabilities and customer insights. 5) Lead the team to deliver well-differentiated customer experience in a Maxis Excusive Device Partners primarily by showcasing digital lifestyle solutions through in-store and digital demonstrations and being a solutions advisor to the Partners. 6) Drive constant learning and exposure to various external partners/solutions providers, advanced Omnichannel and e-KYC technologies in terms of delivering of converged solutions and adapt to the world beyond conventional telecommunications. 7) Be a great ambassador of Maxis with fully customer-oriented mind-set and a champion in delivering unmatched customer experience. 8) Lead operation which includes order management and monitoring, Inventory management, customer escalation management and reporting. 9) Hold the accountability / responsibility of managing partners/counterpart ensuring delivery commitments following the agreed way of work. 10) SLA and KPI Tracking for Sales, Fulfilment, Delivery and Activation. What\'s next Once you\'ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process. Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account. Maxis values diverse voices & people. We hire and reward our employees based on capability & performance - regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

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