E Commerce Support Specialist

Kuala Lumpur, Malaysia

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Mohon

Kelayakan

Minimum Diploma
Able to adapt to a fast paced working environment with tight deadlines
Energetic, fast learning, responsible, self-motivated, enthusiastic, mature and meticulous with a can-do attitude and good sense of confidentiality
Team player with good interpersonal, oral and written communication skills
Highly proficient in MS Office applications

Tanggungjawab

Daily monitor and reply customer inquiries appropriately across all E-commerce platforms to ensure a reliable and consistent customer experience, aligned with best-practices. Manage to follow up with customers\' requests, enquiries, orders etc;
Daily monitor on product reviews / ratings and reply to queries to ensure customer satisfaction;
Manage to come up with solutions by communicating with online platform\'s customer service;
Coordination of packing & arrangement on the shipment base on our Logistics;
Uploading and maintaining all the SKUs selection on the e-commerce platform;
Support the Management team in exploring strategic initiatives for our online offering;
Assistance with price adjustments / promotion deals on e-commerce platform

Manfaat

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