Job Description

As an Employee Relations Administrator in the Tier 1 Employee and Manager Support Section of the Global Business Centre, you will play a key role in ensuring administration underpinning all Employee Relations processes is completed accurately and on time and manage all tier 1 queries through to resolution or escalation.

• Providing advice and support to our Employees and People Managers on all basic Employee Relations process queries that come into the Kerry GBS
• Identifying and escalating to the Tier 2 Specialists, those cases that are sensitive or complex or could carry with them extra risk or exposure to the business
• Support the formal case cycle and help to coordinate the case management process using the required technology and methods of communication.
• Assist in the co-ordination and delivery of training and development to People Managers to coach and upskill them, enabling them to appropriately manage and develop their people and build high performing teams that deliver
• Monitoring and reporting on KPIs, raising issues for follow up with the HR Advisor and People Managers where appropriate.
• Completing regular and ad-hoc report requests.
• Ensuring a positive experience for all Employees and People Managers, even when processes and situations are challenging ones, by maintaining respect for individuals and delivering excellent customer service at all times
• Ensuring all Tier 0 (self-service) information and guidance is up to date, relevant and accessible to all Employees and People Managers, by making legislative and statutory updates to existing Knowledge base articles as and
• when requested
• Ensuring high quality collaboration with all other Administrators, including cross functionally, to ensure best practise, aligned and consistent services are delivered
• Providing administrative support and assistance to Employee Relations Specialists, our COE partners and HR Business Partners
• Manage all requests raised to the section through ServiceNow ensuring SLA\'s are met and issues are resolved in a timely manner and escalating when required.
• Maintaining electronic filing of all Employee Relations documentation in line with GDPR and Global data protection legislation, ensuring that folders are kept as streamlined as possible - regularly deleting and archiving information.
• Proactively lead / support a variety of projects which support Kerry GBS\'s Continuous Excellence agenda.

Career Progression|Diversity Encouraged

• 1-2 year experience, HR Qualification
• High level of English language proficiency as this is Kerry\'s most widely spoken language.
• Confidently able to successfully deliver services and have high quality interactions with Business Partners and Customer groups
• Knowledge of relevant employment law and local regulations.
• Knowledge of GDPR and data privacy laws, employee relations case law, disciplinary, grievance and long-term absence best practises etc.
• Working knowledge of ServiceNow and all of the basic functionality it provides.
• Able to manage all incoming queries and requests on matters of Employee relations issues such as disciplinary, grievance, long term absence and industrial relations and be able to case manage low risk instances of the same.
• Efficient reporting and analytical skills to work proactively to run reports to provide HR insights to the business.

Our client is a multinational firm who has a SSC in Selangor. They are looking for a Employee Relations Executive to support the APMEA Region (normal working hour)

• Career Progression
• Diversity Encouraged

Michael Page