Job Description

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Responsible for providing end users support such as troubleshooting PC/Notebook, configure software, troubleshoot applications software, ip phone configuration, installing ip phone, tablets (e.g.. iPad), smart phones (ex. iPhone, Samsung), printers, local area networks, wide area networks, any piece of computer related peripheral or software that end user would be using. To provide level 2 technical and process assistance to end-users via phone, email, live chat, web-form or on site whenever necessary. To diagnose and troubleshoot end-users' problems with various IT tools. To perform an initial assessment, attempts to resolve or escalate the problem, based on agreed service level. Escalate to 3rd level support group when required with detailed description of the problem for further troubleshooting and resolution. To monitor the escalation procedures and keep end-users informed. Performs work in compliance within the Company specified standards. Maintains records and databases containing information regarding licenses, warranties, and service agreements for the organization's hardware and software.

Job Requirement:

Candidate should possess a Diploma / Advanced Diploma, Bachelor Degree or equivalent in Computer Science / Information Technology. Preferably at least 3 years of related working experience. Preferably Executive specializing in Information Technology or related field. Technical Skills: Hardware/Software Support, Windows/macOS, SCCM, MDM (Intune/JAMF), Virtualization (VMware/Citrix), Networking basics, Scripting (PowerShell), Security tools. Soft Skills: Problem-solving, Communication, Customer Service, Teamwork, Judgment, Initiative. Work Environment: Often requires on-call duties, working within SLAs, and cross-functional collaboration. Good communication skills in English,Malay,Chinese language for both spoken and written. 1 Contract positions available.
Job Type: Contract
Contract length: 12 months

Pay: RM5,000.00 - RM6,500.00 per month

Benefits:

Health insurance Opportunities for promotion Professional development
Work Location: In person