Job Description

Job description:

Join Our Team!

We're looking for a proactive

Desktop Support Engineer B2

to join our dynamic IT support team. This role offers the opportunity to work in a fast-paced, collaborative environment where you'll provide vital support for local and remote desktop users, troubleshoot hardware/software issues, and ensure smooth IT operations.

Key Responsibilities:-

Excellent working knowledge of Windows 7, 8, 10, 11 Good working knowledge of Windows. (MacOS a plus). Strong working knowledge of Workstations, desktop, laptop, printers/fax, and peripherals, graphics cards and network cards. Strong knowledge of PC/ Workstation builds. (MS SCCM and MS MDM) Working knowledge of Active Directory 2003/8/12 R2, Microsoft Office 365, Microsoft Exchange, DNS, DHCP, Group Policy etc. Basic troubleshooting knowledge of iPad, iPhone, Android, and other smart technologies Excellent working knowledge in asset / inventory management Ability to maintain composure and focus while troubleshooting and solving technical issues. Ability to adhere to a schedule of client appointments while adapting to customer requests. Demonstrated ability to communicate complex technical concepts in simple language. Strong Experience in Multi-Functional Printer troubleshooting Flexibility to make schedule adjustments to cover before/after usual business hours or when other team members are unavailable. Excellent verbal and written communication in English Excellent customer service skills

What We're Looking For:

Qualifications:

Bachelor's degree in computer science or related field.

Experience:

1-2 years in IT support, particularly with Windows 7-10, Active Directory, GPOs, and PC/laptop management.

Skills:

Excellent troubleshooting, multitasking, and communication abilities; adaptable to fast-changing environments.

Flexibility:

Willingness to work off-hours and weekends for projects or emergencies.

Why Join Us?

A supportive team environment with mentorship opportunities. Exposure to diverse IT systems, networks, and platforms. Opportunities to grow your career in a tech-driven industry.

Location:

Level 19 Tower 3 Avenue 7, 8, Jalan Kerinchi, Bangsar South, 59200 Kuala Lumpur, Malaysia

Job Type: Full-time

Pay: RM2,500.00 - RM3,000.00 per month

Work Location: In person