Job Description

In your new role you will: * Provide 1st and 2nd level SAP BASIS support * Conduct incident and change request handling (security & authorization, job administration, connection problem, troubleshooting function module incident, In your new role you will: Provide 1st and 2nd level SAP BASIS support Conduct incident and change request handling (security & authorization, job administration, connection problem, troubleshooting function module incident, etc.) Perform problem management (root-cause analysis of problems, reports to superior on service impacting issues and actively participates in follow-up actions to restore service back to normal levels.) Ensure high system availability and performance. Perform continuous system optimization, monitoring and problem analysis/resolution. Work in shift (Morning, 8:00am \' 5:15pm Afternoon, 3:00pm - 12:15am) and standby support during out of office hours including weekends and public holiday. Your ProfileYou are best equipped for this task if you have: Bachelor Degree of Information Technology, fresh graduate is welcome to apply Sound knowledge in operating system and database technologies (LINUX RedHat and Oracle, Windows Server and Microsoft SQL Server). Knowledge in SAP is an advantage. Strong at analytical/troubleshooting and problem-solving skills. Ability to handle multiple high priority items simultaneously. Good communications skills and a proactive team player. Experience of promoting transfer of knowledge and awareness to those in closely related areas, such as colleagues, and clients/users. Adhered to all policies and documented procedures when resolving issues, where possible highlights improvement to the procedures. Ability to create support documentation and written procedures for routine and non-routine tasks. Benefits What we offer you in Melaka Melaka is our biggest production site wordwide with more than 7000 employees.

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