Job Description

Location: Melaka
Job ID: 71800

Job description
In your new role you will:

• Be the System Engineer in user interface platforms included SAP Enterprise Portal, SAP Fiori, SAP Cloud Connector and Winshuttle.
• Manage Incident and Service Order tickets: Receive, categorize, prioritize and track incidents or service orders using Remedy tool as the central Infineon ticketing platform.
• Analyse, investigate, fix known issues, provide workaround to users and work towards timely resolution according to SLAs.
• Work closely with other colleagues on the SAP support team as well as the users, application owners to ensure that issues are resolved in a timely manner and new requirements are communicated and managed effectively through to completion.
• Act as the Internal Control Monitoring to provide daily system checks/monitoring as required and drive efficiencies to ensure the system and processes perform as effectively as they should.
• Perform Problem Management: Identify problem trends and implement corrective actions, communicate with change request team and application owners to provide solution or workaround, reports to superior on service impacting issues and actively participates in follow-up actions to restore service back to normal levels.
• Support Mission Critical 24x7 SAP Enterprise Portal.
• Work on shift mode (morning, 9:00am - 6:15pm and afternoon, 3:00pm-12:15am, shift).
• Work on call standby weekday (after 12:15am-8:15am) / weekend (Sat/Sun) support.

Your profile
You are best equipped for this task if you have:

• Bachelor\'s Degree in Computer Science / Information Technology.
• Minimum 1 year of relevant professional experience in system support or end-user support. Fresh Graduate with relevant experience will be considered.
• Experience in SAP NetWeaver Portal Technologies / framework will be an added advantage.
• Knowledge of SAP WebDynpro ABAP/Java/Fiori applications integration with SAP Portal is a plus.
• Proactive, having excellent communications skills and able to work independently with minimal supervision.

Part of your life. Part of tomorrow.

We make life easier, safer and greener - with technology that achieves more, consumes less and is accessible to everyone. Microelectronics from Infineon is the key to a better future. Efficient use of energy, environmentally-friendly mobility and security in a connected world - we solve some of the most critical challenges that our society faces while taking a conscientious approach to the use of natural resources.

Infineon Technologies (Malaysia) Sdn Bhd, with its 8.000 employees, is the largest manufacturing site of Infineon. The company has established itself as a leading manufacturing site for Power Semiconductors, Logic Semiconductors, Discrete and Sensor Products. We are committed to increasing productivity, on-time delivery and providing customized solutions while maintaining the highest level of product quality. The success of Infineon Melaka is evidenced by eleven National Awards received from the Prime Minister\'s Office as well as 15 corporate awards.

Does this sound like just the right challenge for you? If so, we look forward to getting to know you!

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