Job Description

In your new role you will : Cater2nd Level Support for SAP Cloud platform such as SAP Business Technology Platform (SAP BTP), SAP Cloud Connector and Cloud Application globally Manage Incident and Service Order tickets : Receive, categorize, prioritize and track incidents or service orders using Remedy tool as the central Infineon ticketing platform Analyse, investigate, fix known issues, provide workaround to users and work towards timely resolution according to SLAs Execute Internal Control Monitoring : to provide daily system checks/monitoring as required and drive efficiencies to ensure the system and processes perform as effectively as they should Perform Problem Management : Identify problem trends and implement corrective actions, communicate with change request team and application owners E nsure system and support related documentation is maintained and up to date, documents known errors, workarounds and resolution plans Able to work on call standby support on a rotation basis Provide global support and work closely with team members in other regions Your Profile You are best equipped for this task if you have: Bachelor\'s Degree in Computer Science / Information Technology Minimum 1 year of relevant professional experience in system support or end-user support/ f resh graduate with relevant experience will be considered Knowledge inprogramming language such as ASP, XML, ABAP,JAVA,XSLT Excellent analytical and problem solving skills and are able to critically engage with new issues Good communications skills (mainly English) and a proactive team player Strong in service support operations Knowledgeable in Enterprise Application Integration methodologies / processes is a plus Experienced in SAP PI, SAP SLT or SAP Cloud Platform tool and framework will be an added advantage Strong programming skills in Java will be an added advantage Benefits What we offer you in Melaka Melaka is our biggest production site wordwide with more than 7000 employees.

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