Job Description

Location: Melaka
Job ID: 95496

Job description
In your new role you will :

• Cater 2nd Level Support for SAP Cloud platform such as SAP Business Technology Platform (SAP BTP), SAP Cloud Connector and Cloud Application globally
• Manage Incident and Service Order tickets: Receive, categorize, prioritize and track incidents or service orders using Remedy tool as the central Infineon ticketing platform
• Analyse, investigate, fix known issues, provide workaround to users and work towards timely resolution according to SLAs
• Execute Internal Control Monitoring: to provide daily system checks/monitoring as required and drive efficiencies to ensure the system and processes perform as effectively as they should
• Perform Problem Management: Identify problem trends and implement corrective actions, communicate with change request team and application owners
• Ensure system and support related documentation is maintained and up to date, documents known errors, workarounds and resolution plans
• Able to work on call standby support on a rotation basis
• Provide global support and work closely with team members in other regions

Your profile
You are best equipped for this task if you have:

• Bachelor\'s Degree in Computer Science / Information Technology
• Minimum 1 year of relevant professional experience in system support or end-user support/ fresh graduate with relevant experience will be considered
• Knowledge in programming language such as ASP, XML, ABAP,JAVA,XSLT
• Excellent analytical and problem solving skills and are able to critically engage with new issues
• Good communications skills (mainly English) and a proactive team player
• Strong in service support operations
• Knowledgeable in Enterprise Application Integration methodologies / processes is a plus
• Experienced in SAP PI, SAP SLT or SAP Cloud Platform tool and framework will be an added advantage
• Strong programming skills in Java will be an added advantage

Part of your life. Part of tomorrow.

Infineon is a world leader in semiconductor solutions that make life easier, safer, and greener. Our solutions for efficient energy management, smart mobility, and secure, seamless communications link the real and the digital world.

Infineon Technologies (Malaysia) Sdn Bhd, with its 8.000 employees, is the largest manufacturing site of Infineon. The company has established itself as a leading manufacturing site for Power Semiconductors, Logic Semiconductors, Discrete and Sensor Products. We are committed to increasing productivity, on-time delivery and providing customized solutions while maintaining the highest level of product quality. The success of Infineon Melaka is evidenced by eleven National Awards received from the Prime Minister\'s Office as well as 15 corporate awards.

Does this sound like just the right challenge for you? If so, we look forward to getting to know you!

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Infineon