In your new role you will: Design, configure and customize ServiceNow platform and HRSD . Provide end-to-end support and perform test, change, release and deployment for already implemented solutions. Provide 2nd level support and manage incidents : receive, categorize, prioritize and track incidents using remedy tool as ticketing platform. Ensure documentation is maintained and kept up to date . Document known problems, workarounds, and resolution plans. Work closely together with team members in APAC and other regions Your Profile You are best equipped for this task if you have: Bachelor Degree in Computer Science, Software Engineering , or any relevant field. Minimum 1 to 3 years of working experience in IT or any relevant field. Knowledge of ServiceNow platform . HRSD module experience is a plus. Strong problem analytical, problem-solving skills, and good communication skills. High analytical skills, independent but also structured work in a team. Knowledge of SAP ERP HCM will be an advantage. Benefits What we offer you in Melaka Melaka is our biggest production site wordwide with more than 7000 employees.
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