Engineer, Technical Support
Kuala Lumpur, M14, MY, Malaysia
Job Description
Roles & Responsibilities:
Provide L2 technical and systems support, promptly addressing integration issues reported by clients or teams, and proactively diagnosing and resolving challenges to ensure seamless functionality. Ensure a high level of technical competence in system integration, technical specifications, and systems support, consistently meeting SLA/KPI and quality targets. Manage incidents through their lifecycle, prioritising and closing multiple tasks within deadlines while ensuring client satisfaction with resolutions. Escalate complex issues to L3 and diligently follow up with the respective team until ticket closure. Participate in new product training and share new product information and knowledge with the team.
Requirements:
Bachelors Degree in Computer Science, Information System or equivalent. 3 years of experience in Systems Support / Technical Support roles. Willing to work on shifts for 24x7 support as required. Familiar with MSSQL/MYSQL, HTML/CSS/PHP. Strong analytical and problem-solving abilities, as well as adept at troubleshooting customer issues effectively.
We are an Equal Opportunity Employer. Our recruitment philosophy is to recruit people with whom we can build a strong, mutually beneficial and lasting relationship. We welcome applicants from all backgrounds and identities, irrespective of race, religion, gender or disability.
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Date Posted : 29 Jan 2026
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Job Detail
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Job IdJD1412707
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, M14, MY, Malaysia
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EducationNot mentioned