Job Description

Job Title: Service Operations Administrator

Mon-Fri: 7.45am-5.30pm

Job Summary

The Service Operations Coordinator will play a vital role in supporting the Field Service Team by preparing accurate and timely quotations, managing spare parts orders, and ensuring seamless coordination between service operations and customers. This position requires strong organizational skills, attention to detail, and effective communication with both internal teams and external clients.

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Key Responsibilities

1.? ?Quotations Management:

- Prepare detailed and accurate quotations for service-related inquiries, including labor, spare parts, and additional services.

- Coordinate with the sales and technical teams to ensure quotations meet customer and project requirements.

- Maintain and update quotation templates and pricing information.

2.? ?Spare Parts Ordering:

- Process spare parts orders, ensuring timely procurement and delivery to meet service schedules.

- Liaise with suppliers, vendors, and internal inventory teams to ensure availability of parts.

- Monitor stock levels of critical spare parts and recommend restocking as needed.

3.? ?Coordination and Communication:

- Act as a point of contact between the field service team and other departments, ensuring smooth operations.

- Communicate with customers regarding quotation approvals, spare parts lead times, and service updates.

4.? ?Documentation and Reporting:

- Maintain organized records of quotations, orders, and correspondence.

- Generate reports on spare parts usage, service costs, and other KPIs.

5.? ?Process Improvement:

- Identify and implement process improvements to enhance efficiency in service coordination and spare parts management.

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Requirements

? ?Education: Diploma or Bachelor's degree in Business Administration, Engineering, Supply Chain, or a related field.

? ?Experience: Fresh Graduates are welcome to apply, candidates with experience in a similar role, preferably in a technical or service-oriented industry is an advantage.

? ?Skills:

- Strong proficiency in MS Office (Word, Excel, PowerPoint).

- Excellent communication and organizational skills.

- Attention to detail and ability to multitask in a fast-paced environment.

To facilitate the process, please ensure the following details are included in your resume:

Current Address / Location

Current Salary

Reason for Leaving

Expected Salary

Notice Period

WhatsApp: +6016-986 9055

Kindly note that only shortlisted candidates will be notified.

Job Types: Full-time, Permanent

Pay: RM3,500.00 - RM4,500.00 per month

Benefits:

Opportunities for promotion Professional development
Application Question(s):

date of birth, current location, current salary, reason of leaving, expected salary, notice period, possess own vehicle (Y/N)
Education:

Diploma/Advanced Diploma (Preferred)
Experience:

admin / coordinator: 1 year (Preferred) manufacturing engineering industry: 1 year (Preferred)
Language:

Chinese (Preferred)
Work Location: In person