Job Description

Location

?
Tower 8, UOA Business Park, 1, Jalan Pengaturcara U1/51a, Seksyen U1, 40150 Shah Alam, Selangor

What You'll Be Doing

Manage

inbound and outbound

customer interactions across various communication channels. Deliver

professional

,

accurate

, and

high-quality service

while ensuring an

exceptional customer experience

. Build and maintain strong working relationships with

internal and external stakeholders

. Perform

data entry

tasks with a high degree of

accuracy

and

efficiency

. Consistently meet

individual and departmental performance targets

. Undertake any additional tasks or responsibilities as assigned by

company leadership

What We're Looking For

Minimum qualification:

SPM or higher

. Strong command of

English

(written and spoken). Excellent

multitasking

and

problem-solving

skills.

Customer-focused

mindset with a positive and service-oriented attitude. Able to adapt to

changing priorities

and handle situations with

empathy

,

integrity

, and

professionalism

. Willing to work on a

24-hour rotational shift

, including

weekends

and public holidays. At least

1 year of customer service or airline-related contact centre experience

is an added advantage.

Fresh graduates

are encouraged to apply.

What We Offer

Permanent

employment with clear

career development

opportunities.

Comprehensive paid training program

for all new employees. Attractive

KPI-based incentive scheme

. Exclusive

corporate discounts

and employee deals.

Generous annual leave

entitlement.

EPF and SOCSO

contributions provided.

Medical, health, and life insurance coverage

.

Dental and optical

claim allowances. Convenient workplace access via an

integrated link bridge

connected to

LRT/KTM Subang Jaya

.
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

Job Type: Full-time

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

Dental insurance Health insurance Maternity leave Opportunities for promotion Parental leave Professional development Vision insurance
Application Question(s):

When would you be available to start working with us? What is your expected basic salary? Are you able to commit to rotational shift?
Experience:

BPO: 1 year (Required)
Work Location: In person