Job Description

Kuala Lumpur, Federal Territory of Kuala Lumpur
Work Type: Full Time



We are seeking an experienced Enterprise Solution Manager to join our product team and lead the management of enterprise clients for our School Management System. This individual will play a pivotal role in overseeing integration projects and delivering tailored product solutions to meet the unique needs of our enterprise clients. Responsibilities:

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Client Relationship Management:

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  Cultivate and maintain strong relationships with enterprise clients, acting as the main point of contact for all communication and inquiries.
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  Understand the unique needs and goals of each client, ensuring their satisfaction and loyalty.
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  Provide ongoing support and address client concerns promptly.

Project Integration:

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  Lead and manage integration projects for enterprise clients, ensuring seamless implementation of our School Management System.
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  Collaborate with cross-functional teams within the product department, including development, design, and QA, to deliver integrated solutions on time and within scope.
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  Create and manage project timelines, identifying and mitigating potential risks.

Product Solution Development:

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  Work closely with clients to understand their specific requirements and customize product solutions accordingly.
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  Collaborate with the product development team to relay client feedback and contribute to the enhancement of our School Management System.
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  Provide training and documentation to clients on new features and updates.

Technical Expertise:

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  Possess a deep understanding of the technical aspects of our School Management System and Integration Solution to effectively communicate with clients and address their technical concerns.
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  Collaborate with the technical team to troubleshoot and resolve issues especially Integration project

Communication and Reporting:

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  Prepare and deliver regular reports on project progress, client satisfaction, and key performance indicators.
• Conduct regular status meetings with clients to ensure alignment and gather feedback.

Qualifications:

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  Bachelor\xe2\x80\x99s degree in Business, Information Technology, or a related field.
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  Proven experience in client management and project integration, preferably in the education technology sector.
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  Strong understanding of School Management Systems and educational technology solutions.
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  Excellent communication and interpersonal skills.
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  Project management experience, including the ability to manage multiple projects simultaneously.
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  Technical proficiency to understand and address client concerns related to software integrations.
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  Problem-solving skills and the ability to think strategically.
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  Willingness to travel as needed for client meetings.
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  Good English Speaking and Writing skill is a Must have

Reporting Structure:
The Enterprise Solution Manager will report to the CPO within the Product Team.