Job Description

At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. With over 250,000 diverse, talented and dedicated employees across 100 locations in 30 countries, our vision is to be the most technologically advanced and trusted manufacturing solutions provider. We combine an unmatched breadth and depth of end-market experience, technical and design capabilities, manufacturing know-how, supply chain insights and global product management expertise to enable success for the world\xe2\x80\x99s leading brands. We are driven by a common purpose to make a positive impact for each other, our communities, and the environment.

Build your career with Jabil! We challenge and empower you to make most of your talents, working with outstanding colleagues from diverse backgrounds who share your drive and passion to make Jabil grow!

JOB SUMMARY

As Enterprise Solution Specialist, you will have exposure to system functionality and business process knowledge about SAP and integration of SAP with different business applications. Your functional skills will be further enhanced in future because we highly encourage our team member to cross function to different business enterprise functions such as Sales Distributions, Production Planning, Purchasing, Inventory and Quality Management, Finance, Environment, Health and Safety Management and Portal.

You will be part of a team size average 20 and working as the Global Third-Level Functional Support (Yes, no coding required! ). You will work closely with the technical team (programmer, basis) and business IT from all around the globe (Asia, Europe, America) to analyze and resolve production application issue. Besides, you will learn to perform configuration in the system. This is perfect job for you if you love investigation, ever-growing and nonboring job!

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Be proficient and able to work independently in the overall business processes and system functionality for primary application module or functional area
• Full understanding of business process requirements with ability to identify process or system gaps and appropriate resolutions
• Have strong functional and/or system configuration knowledge in order to design solutions to fulfill business requirements with related functional and development teams
• Ability to write valid functional specification documents including understanding of table structures, fields and entity relationships.
• Ability to mentor ESS I team members
• Effectively drive business system process and integration improvements with business process owners
• Serve as escalation point for troubleshooting issues per OLA and SLA
• Maintain thorough knowledge and in-depth field experience in multiple applications or modules, comprising emerging or job technologies required. This could include formal or self paced professional development
• May perform full configuration of more than one application module. Perform advanced, customized configuration in at least one application module
• Provide functional advice and assistance to other IT teams as necessary
• Participate in the exchange of ideas and information within the project / department personnel
• Provide status updates of assigned projects to the project team
• Ask questions; encourage input from team members
• Communicate and provide regular updates to functional manager or supervisor
• Drive continuous improvement through trend reporting analysis and metrics management
• Assure that procedures and work instructions are efficient and not redundant
• Offer new ideas and suggestions for improvement. Identify and implement new configuration, procedures and processes that are considered \xe2\x80\x9cbest practice\xe2\x80\x9d
• Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively, making customer issues a priority
• Confer with reporting manager and team on complex or unusual situations
• Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization
• Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer specific
• Interpret a variety of instructions furnished in written, verbal, diagram or schedule form
• Maintain discretion and confidentiality in all areas pertaining to the IT systems
• Understand and embrace business and IT strategic direction
• Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.
• Comply and follow all procedures within the company security policy.

EDUCATION & EXPERIENCE REQUIREMENTS

• Bachelor\xe2\x80\x99s degree in Computer Science or Information Technology or Management Information Systems or other IT related.
• Have at least 1 year of work experience related to IT.
• Have process or system configuration knowledge of SAP or other ERP specializing in any area of Inventory Management.
• Or an equivalent combination of education, training or experience.

BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver\xe2\x80\x99s license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact your local police department. Any scam job listings should be reported to whatever website it was posted in.

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.

Jabil